H6195 Main Banker Img

Position Title:

Main Bank Cashier

Reports To:

Cage/Main Bank Manager, Supervisor

Job Summary:

Main Bank Cashier performs and records cash transactions to support casino gaming operations.

• Explain and demonstrate hospitality behaviors and performance standards.
• Understand where to obtain information needed to complete tasks to standard.
• Explain and demonstrate technical skills used to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete tasks or goals.
• Know and communicate IMGR&C products and services.
• Provide guests with directions or other venue information; respond to comments/complaints promptly, professionally, and friendly.
• Meet expected end results and standards in key responsibilities and technical/operational SOPs and task lists.
• Respond to obstacles; find new ways to reach desired results.
• Take charge to respond to guest or internal customer needs when no guidance is provided.
• Apply talent and skills positively in response to change to succeed.
• Support achievement of quality goal: "Do it right the first time."
• Protect and preserve property of IMGR&C; keep areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Suggest improvements to performance.
• Meet IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Respect individuality of others; continue to communicate to work together.
• Speak positively about guests, other team members, and business on and off property.
• Treat others with respect in all situations.
• Serve others; identify and communicate needs of guests and others; take quick action to serve others in a way that meets or exceeds their needs.
• Identify ways to improve individual or team’s service to others.
• Provide service outside job responsibilities if needed to help resort succeed.
• Treat ownership of guest problems until solved.
• Meet IMGR&C appearance standards.
• Professionally support IMGR&C reputation and image on and off property.
• Meet IMG&C policy for attendance.
• Inform supervisor of future absences in advance.
• Required to work all Marketing, Special Events, and Concerts.
• Provide information others need to succeed on time.
• Share with next shift the information needed for them to succeed.
• Listen to others without interruption; act on their feedback when possible.
• Ask questions to better understand expectations of others.
• Report all guest complaints and compliments to Supervisor or Manager.
• Report all situations where resort grounds or equipment do not meet IMGR&C standards to Supervisor or Manager.
• Put team success ahead of personal success.
• Help other team members succeed without being asked.
• Take action to resolve conflict between individuals.
• Help other departments achieve success.
• Report ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Do whatever is necessary to help department and resort succeed.
• Contribute ideas that support progress and success at shift, team, and departmental meetings.
• Responsible for internal customer transactions (department and other casino/resort departments); even money exchange, distribution of monies to appropriate persons upon completion of correct forms.
• Maintain Cage and Main Bank accountability and related documents and safeguards for gaming chips, numerically controlled documentation and supply inventory, reconciliation.
• Verify currency of $20.00 and higher for authenticity.
• Ensure completion of all required forms.
• Complete necessary paperwork to comply with federal currency transaction reporting requirements (Title 31).
• Calculate and perform daily bank deposits.
• Verify funds transfer from Soft Count.
• Perform daily deposits of monies and checks to the bank.
• Maintain redemption machines with appropriate fill levels.
• Build and maintain cashier banks for distribution upon completion of correct forms.
• Verify all cash turned in by operating departments, including cage…