Intake Specialist; Anthony, Mexico

Intake Specialist (Anthony, New Mexico)

Families & Youth Innovations Plus (FYI+)

Position: Full-Time

Hourly Rate: $16.25 - $19.66 (3 levels based on experience and education)

FLSA Status: Hourly/Non-Exempt

Reports To: Clinical Manager and/or Clinical Director

Department: Outpatient and Wrap Around Services

Location: Anthony, New Mexico

Job Summary

The Intake Specialist is the first person to greet and navigate the needs of people seeking services at FYI+. The resource specialist is responsible for harmonizing multiple systems of response and services through referral systems, service coordination, screening, and triage. Intake Specialist will also engage in outreach efforts and develop community relationships to provide consumers with a wide selection of services to meet the presenting needs.

This role is intended to be a multi-service position that will require the ability to ensure customer service, customer satisfaction and service delivery from a trauma informed/responsive lens.

What You'll Do:

• Provide confidential administrative support related to sensitive issues.
• Triage customers' needs and guide them to the appropriate pathway of services.
• Assist customers in completing all onboarding paperwork and filling out applications and other forms necessary to access other health care professionals, regional agencies, and community service programs.
• Coordinate warm hand-offs between providers for each pathway to services determined.
• Serve as a community referral link for customers to internal and/or external services and service providers.
• Schedule new patients for intake assessments with therapists daily.
• Monitor scheduled intakes daily; if there is a no-show or cancellation, the navigation specialist will schedule another patient.

Data Management:

• Manage agency data tracking systems for all referrals that flow through the Resource and Referral.
• Manage NM Star database and record all required data relevant to Treat First.
• Verify private insurance as well as Medicaid eligibility (via NM Medicaid portal) for clients.

What You Need:

• Bachelor's Degree in a human service field from an accredited university and one (1) year relevant experience working with the target population.
• Or hold an associate's degree in a human service field from an accredited college and have a minimum of two (2) years of experience working with the target population.
• Knowledge of psychiatric and mental health conditions.
• Strong interpersonal and communication abilities.
• Familiarity with community resources and referral networks.

Preferred:

• Bilingual (English/Spanish).
• Experience working with both adults and youth.

Compensation & Benefits:

• Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities.
• Benefits Compensation includes health, dental, life insurance, short term and long term disability, supplement plans.
• 403(b), PTO, and 14 paid holidays.