Intake Specialist; Anthony, Mexico

Families & Youth Innovations Plus (FYI+)

Position: Full-Time

Hourly Rate: $16.25 - $19.66 (3 levels based on experience and education)

FLSA Status: Hourly/Non-Exempt

Reports To: Clinical Manager and/or Clinical Director

Department: Outpatient and Wrap Around Services

Location: Anthony, New Mexico

The Intake Specialist is the first person to greet and navigate the needs of people seeking services at FYI+. The resource specialist harmonizes multiple response and service systems through referral systems, service coordination, screening, and triage. The Intake Specialist also engages in outreach efforts and develops community relationships to provide consumers with a wide selection of services to meet their needs.

This multi‑service position requires ensuring customer service, customer satisfaction, and service delivery from a trauma‑informed, responsive lens.

• Provide confidential administrative support related to sensitive issues.
• Triage customers’ needs and guide them to the appropriate pathway of services.
• Assist customers in completing all onboarding paperwork, applications, and other forms necessary to access health care professionals, regional agencies, and community service programs.
• Coordinate warm hand‑offs between providers for each determined service pathway.
• Serve as a community referral link for customers to internal and/or external service providers.
• Schedule new patients for intake assessments with therapists daily.
• Monitor scheduled intakes daily; if there is a no‑show or cancellation, the navigation specialist will schedule another patient.

• Manage agency data tracking systems for all referrals that flow through the Resource and Referral component.
• Maintain the NM Star database and record all required data relevant to Treat First.
• Verify private insurance and Medicaid eligibility (via the NM Medicaid portal) for clients.

• Bachelor’s degree in a human service field from an accredited university and one (1) year of relevant experience working with the target population; or an associate’s degree in a human service field from an accredited college and a minimum of two (2) years of experience working with the target population.
• Knowledge of psychiatric and mental health conditions.
• Strong interpersonal and communication abilities.
• Familiarity with community resources and referral networks.

• Bilingual in English/Spanish.
• Experience working with both adults and youth.

• Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities.
• Benefits include health, dental, life insurance, short‑term and long‑term disability, supplement plans.
• 403(b) plan, Paid Time Off (PTO), and 14 paid holidays.