Scheduler, Healthcare

Overview

Join our team as a day shift, full-time Neuroscience Scheduler in Albuquerque, NM.

Thrive in a People-First Environment and Make Healthcare Better

• Thrive:
  We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well‑being.
• People-First:
  We prioritize your well‑being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:
  We use advanced technology to support our team and enhance patient care.

• Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care.

• Provides a world‑class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/re‑schedules/cancels appointments, pre‑registers patients using EPIC, and aids in patient‑to‑clinic healthcare questions for up to two specialty lines.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Job Requirements:

• High School Diploma or GED equivalent.
• A minimum of 2 years of experience working in a healthcare field/role.
• Knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Knowledge of standard office procedures and equipment.

• Associate's Degree or higher in a related field of study.
• Call center environment experience.