Medical Clinic Admin Coordinat

Position: MEDICAL CLINIC ADMIN COORDINAT
Location: Bernalillo

Description Position Summary Serves as the Health Center receptionist, patient registration and scheduler for patients being seen in the Pueblo of Sandia Health Center. The Medical Center Administrative Coordinator position is the starting point of information into the Electronic Health Record (EHR) that supports the functions of the patient experience and the Business Office.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities Identifies patients who have, or are eligible for alternate resources, by screening and interviewing effectively during the registration process and referring to the Business Office as appropriate. Completes all required patient demographic information and applicable documentation including but not limited to AOB, ROI and HIPAA.Maintains patient demographic and imaging information included but not limited to insurance information and authorization documentation signatures that enable Sandia Health Center to bill health care services provided by the clinic from all alternate resources including non-beneficiary services and assists patients in completing new or updated forms as appropriate.

Schedules all appointments for all general, dental and specialty clinics provided at the Sandia Health Center. Appointments are entered into the Patient Registration (BPRM) system. Notifies patients of follow up care as requested by the provider, including cancelled or rescheduled clinics.

Checks in and out all patients for every visit, schedules follow up appointments when appropriate at time of check out.

Prior to making outbound appointment reminder calls at least 24 hours before appointment, verifies that medical coverage is in effect and all required authorization documentation is within a valid time frame.

Directs patients to Preferred Referred Care Case Manager for questions about referrals for services not available through the Pueblo of Sandia Health Center.

Scan all in-house medical records into Vista Imaging.

Maintains the privacy and confidentiality of patient information in accordance to the Privacy Act, Health Insurance Portability and Accountability Act (HIPAA), and the Electronic Health Record (EHR) system policies and procedures.

Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. Additional Responsibilities Demonstrates strong interpersonal skills in building a cohesive working relationship with co-workers and internal/external contact.

Performs other miscellaneous job-related duties as assigned. Key Performance Indicators This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process

Knowledge, Skills, and Abilities
1. Knowledge of the Privacy Act of 1974, HIPAA and Freedom of Information Act in regard to the patient’s right to confidentiality, and procedure for obtaining authorization for release of information from patient’s medical records.
2. Knowledge of processes for providing customer and personal services.
3. Knowledge of administrative and clerical procedures and systems.
4. Knowledge of eligibility requirements of IHS…