Assistant Medical Records​/Transporter

Position Summary The Medical Records/Transportation Assistant provides administrative and operational support to the Medical Records/Transportation Department. This position assists with maintaining accurate, confidential, and organized resident medical records while also supporting the safe and timely transportation of residents to medical appointments, treatments, and other approved destinations. The Medical Records/Transportation Assistant must demonstrate professionalism, confidentiality, compassion, […]

The Medical Records/Transportation Assistant provides administrative and operational support to the Medical Records/Transportation Department. This position assists with maintaining accurate, confidential, and organized resident medical records while also supporting the safe and timely transportation of residents to medical appointments, treatments, and other approved destinations.

The Medical Records/Transportation Assistant must demonstrate professionalism, confidentiality, compassion, dependability, and respect when interacting with residents, families, healthcare providers, facility staff, and community partners.

• Assist with maintaining complete, accurate, organized, and confidential resident medical records in accordance with facility policies and applicable federal and state requirements.
• File, scan, upload, and organize medical documentation in resident records and electronic health record systems as assigned.
• Assist with reviewing records for missing signatures, incomplete documentation, physician orders, laboratory results, consultation reports, and other required information.
• Obtain medical documentation from hospitals, clinics, physicians, pharmacies, and other healthcare providers as directed.
• Assist with processing authorized requests for medical records and release of information.
• Maintain resident confidentiality and comply with HIPAA and facility privacy policies at all times.
• Assist with preparing records for audits, surveys, quality reviews, and other regulatory or administrative requests.
• Assist with maintaining archived and discharged resident records according to facility retention requirements.
• Communicate missing or incomplete documentation to the Medical Records/Transportation Director or appropriate department.
• Assist with tracking physician appointments, consultation reports, and other outside medical documentation.
• Perform routine clerical duties, including answering phones, copying, scanning, faxing, filing, and maintaining departmental records.
• Maintain organized work areas and ensure confidential information is properly secured.

• Assist with coordinating and scheduling resident transportation for medical appointments, treatments, hospital visits, and other approved appointments.
• Transport residents when assigned and authorized to do so.
• Ensure residents arrive at appointments safely and on time.
• Assist residents with entering and exiting facility vehicles while maintaining resident dignity and safety.
• Ensure wheelchairs, walkers, oxygen equipment, and other necessary resident equipment are safely secured during transportation.
• Verify that required appointment paperwork and documentation accompany residents to appointments.
• Return appointment paperwork, physician recommendations, orders, and other documentation to the appropriate nursing or medical records staff promptly upon return.
• Maintain transportation schedules, mileage logs, appointment logs, vehicle inspection documentation, and other required records.
• Communicate appointment delays, cancellations, transportation concerns, or resident status concerns to the appropriate facility staff.
• Assist with scheduling follow-up…