Guest Service Agent; Seasonal

Guest Service Agent

Are you ready to embark on a journey where luxury meets sustainability? Have you dreamed of working for a world-class hospitality brand which boasts some of North America's largest, privately-owned landscapes?

At Ted Turner Reserves, we connect people with nature by providing one-of-a-kind outdoor experiences in luxury settings, and we're looking for passionate, energetic individuals to be a part of our growing team.

Our premier Reserve, Vermejo, is currently seeking a friendly and organized Guest Service Agent. If you thrive in providing exceptional hospitality while promoting environmental stewardship, this opportunity is for you!

As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in providing extraordinary service and creating memorable experiences for our guests from arrival to departure.

You will also be responsible for:

• Ensuring a smooth, well-coordinated check-in/out process which includes greeting guests upon arrival, assisting with luggage, conducting room/property tours, performing credit card verifications, processing folio adjustments, collecting payments, and coordinating departure schedules.
• Assisting with guest inquiries, requests and reservations, both in person and over the phone.
• Ensuring guests' expectations are met by anticipating guests' needs and coordinating with other departments to fulfill guest requests.
• Scheduling guest wake-up calls as needed.
• Preparing and verifying the accuracy of the daily status sheet.
• Preparing and delivering boxed-lunch cards for guest arrivals.
• Scheduling and verifying in-house guest activities, spa appointments, meal reservations, and activity tours/excursions.
• Handling guest feedback and resolve complaints promptly and professionally.
• Performing room inspections and placing guest welcome notes and itineraries in rooms.
• Handling company store sales as necessary.
• Ensuring the accuracy of guest folios by verifying spa, guide, retail and room charges.
• Assisting in maintaining accurate records and accounts, including processing payments and maintaining guest accounts, recording cash tips, handing the cash drawer during shifts, and dropping cash/checks into the safe at night.
• Upholding the standard of cleanliness and maintenance of the front desk, lobby, entrance, and lounge.
• Promoting and upselling Reserve amenities, packages, and special offers to enhance the guest experience and increase revenue.
• All other duties as assigned.

What this isn't:

• A management or supervisory position

Your Qualifications

Essential:

Preferred:

Your Qualities

• You're alert, friendly and eager to assist guests politely and promptly.
• You demonstrate care and compassion for team members, putting the needs of the team before your own.
• You're self-directed, energetic, and motivated with multi-tasking capabilities.
• You're creative, adaptive and willing to work with existing core resort philosophy and style.
• You demonstrate clean work habits and attention to detail.
• You conduct yourself in a professional manner in and out of the work setting.

Employee Benefits & Perks

• Paid Sick Leave
• Employee Assistance Program
• Competitive hourly wage commensurate with experience.
• Access to amenities and outdoor adventures
• Live and work in one of the most stunning natural environments in the country

Accommodations

This position will require you to live at Vermejo headquarters, located approximately 40 miles from the closest town (Raton, NM). Vermejo's location is approximately 4.5 hours' drive south of Denver or 4.5 hours' drive north of Albuquerque.

Vermejo offers single- and double-bedroom dorm room…