Guest Service Agent; Seasonal

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Seasonal New Mexico Vermejo, Raton, NM, US

4 days ago Requisition

Position:
Guest Service Agent

Location:

Vermejo Reserve – Raton, NM
Type:
Seasonal / Hourly / Non-Exempt / Non-Benefits-Eligible

Housing:
Yes

Are you ready to embark on a journey where luxury meets sustainability? Have you dreamed of working for a world-class hospitality brand which boasts some of North America’s largest, privately-owned landscapes?

At Ted Turner Reserves , we connect people with nature by providing one-of-a-kind outdoor experiences in luxury settings, and we’re looking for passionate, energetic individuals to be a part of our growing team.

Our premier Reserve, Vermejo , is currently seeking a friendly and organized Guest Service Agent. If you thrive in providing exceptional hospitality while promoting environmental stewardship, this opportunity is for you!

As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in providing extraordinary service and creating memorable experiences for our guests from arrival to departure.

You will also be responsible for:

• Ensuring a smooth, well-coordinated check-in/out process which includes greeting guests upon arrival, assisting with luggage, conducting room/property tours, performing credit card verifications, processing folio adjustments, collecting payments, and coordinating departure schedules.
• Assisting with guest inquiries, requests and reservations, both in person and over the phone.
• Ensuring guests’ expectations are met by anticipating guests’ needs and coordinating with other departments to fulfill guest requests.
• Scheduling guest wake-up calls as needed.
• Preparing and verifying the accuracy of the daily status sheet.
• Preparing and delivering boxed-lunch cards for guest arrivals.
• Scheduling and verifying in-house guest activities, spa appointments, meal reservations, and activity tours/excursions.
• Handling guest feedback and resolve complaints promptly and professionally.
• Performing room inspections and placing guest welcome notes and itineraries in rooms.
• Handling company store sales as necessary.
• Ensuring the accuracy of guest folios by verifying spa, guide, retail and room charges.
• Assisting in maintaining accurate records and accounts, including processing payments and maintaining guest accounts, recording cash tips, handing the cash drawer during shifts, and dropping cash/checks into the safe at night.
• Upholding the standard of cleanliness and maintenance of the front desk, lobby, entrance, and lounge.
• Promoting and upselling Reserve amenities, packages, and special offers to enhance the guest experience and increase revenue.
• All other duties as assigned.

What this isn’t:

• A management or supervisory position

• High school diploma or general education degree (GED).
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and provide exceptional service to guests.
• Flexibility to work various shifts, including weekends and holidays.
• You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.

Preferred:

• Education in hospitality or related field
• Experience working in a luxury hospitality
• Proficiency in computer systems and hotel management software

• You’re alert, friendly and eager to assist guests politely and promptly.
• You demonstrate care and compassion for team members, putting the needs of the team before your own.
• You’re self-directed, energetic, and motivated with multi-tasking capabilities.
• You’re creative, adaptive and willing to work with existing core resort philosophy and style.
• You demonstrate clean work habits and attention to detail.
• You conduct yourself in a professional manner in and out of the work setting.

• Employee Assistance Program
• Competitive hourly wage commensurate with experience.
• Access to amenities and outdoor adventures
• Live and work in…