Lobby Host | Front Desk Agent

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Lobby Host. Are you passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more.

Responsible for welcoming and assisting in setting the tone for a guest’s experience through check‑in and check‑out, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as switchboard relief, providing luggage assistance, assisting with valet parking, and summoning cabs.

• Always treat guests with courtesy and respect in a variety of situations.
• Honesty & Integrity.
• Connects with guests on a daily basis, providing exceptional customer service and creating memorable experiences.
• Responds to guest complaints promptly and professionally.
• Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.
• Establishes and develops long‑term customer relationships, providing value and profitability.
• Enhances guests’ stay by creating an inviting atmosphere.
• Coordinates and multi‑tasks job duties in an active environment.
• Assists with summoning the third‑party valet service to park guests’ vehicles.
• Assists with summoning cabs for guests and clients.
• Maintains eye contact with guests.
• Uses guests’ names during conversation.

• Always greets guests in a friendly manner.
• Speaks in clear and discreet sentences.
• Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
• Opens vehicle doors and greets guests.
• Uses the guest’s name whenever possible and maintains a professional demeanour at all times.

• Assists guests with kiosk check‑in.
• Enters information such as arrival alerts and messages.
• Corrects inaccuracies and discrepancies on guest accounts.
• Posts charges to guest accounts.
• Completes daily high balance checks.
• Checks groups and tours in and out.
• Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities, and amenities.
• Updates all guest profiles with correct billing information, preferences, special requests, etc.

• Assists arriving guests with luggage upon entering and exiting the building.
• Escorts guests to their rooms and handles luggage.
• Secures and stores luggage for guests.
• Retrieves luggage for departing guests.
• Lifts luggage and uses bell carts to assist guests.

• Escorts guests to their rooms with luggage.
• Familiarizes guests with in‑room facilities, TV, thermostat, lighting, and other features.
• Conducts orientation of outlets, fitness center, general area attractions, etc.
• Coordinates with Front Desk regarding room moves.

• Maintains good posture when interacting and greeting guests.
• Assists and coordinates with Front Desk for any special requests.
• Familiarizes themselves with all VIPs and arrivals.
• Assists with guest requests, errands, deliveries, etc.

• General store maintenance.
• Conducts sales within the general store.
• Understands the product and can speak to it.
• Reports inventory monthly on all stock/product.

• Reports any guest concerns or comments to the Director of Front Office and Front Office Manager(s).
• Provides concierge services to guests.
• Investigates guest charges to resolve complaints.
• Checks messages and mail.
• Books guest reservations for individuals via telephone, walk‑in, email, or fax in accordance with hotel standards and reservation scripts.
• Up‑sells rooms where possible according to established procedures to maximize revenues.
• Assists with guest luggage to and from the room when needed.
• Delivers packages (mail, faxes, etc.) to guest rooms when needed.
• Assists in calling and retrieving cabs for guests upon request.
• Performs any other duties from management.

• Balances cash daily.
• Deposits received cash in safe and returns personal and/or individual floating bank to issued safety deposit box.
• Ensures all billing and paperwork is done in accordance with accounting standards.
• Properl…