H6260 Special Events Coordinator

Special Events Coordinator

The Special Events Coordinator is responsible for organizing and executing Inn of the Mountain Gods Enterprise special events that enhance guest experience and support overall marketing initiatives. This role focuses on coordinating logistics, vendor relationships, and ensuring successful event execution. The position does not supervise team members and reports directly to the Marketing Promotions and Entertainment Manager. This position will need a gaming license.

Other duties as required.

Key responsibilities and performance behaviors include:

• Ability
  • Can explain and demonstrate Hospitality Behaviors and Performance Standards.
  • Understands where to get the information needed to complete tasks to standard.
  • Can explain and demonstrate technical skills used to complete tasks to standard.
  • Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
  • Understands how to take ownership of problems and solve them when solutions may not be available.
  • Can explain how to request help from others when needed to complete task or goal.
  • Has complete knowledge and can tell others of IMGR&C products and services.
• Performance
  • Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOPs and task lists.
  • Responds to obstacles; finds new ways to reach desired end results.
  • In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
  • Responds to change by quickly applying talent and skills in a positive way to succeed.
  • Supports achievement of Quality Goal; "Do it right the first time".
  • Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
  • Required to meet all deadlines set.
  • Makes suggestions to improve performance.
• Behavior
  • Behavior meets IMGR&C standards (Mission, Vision, Values, Hospitality Behaviors, and Customer Recovery Skills).
  • Approaches all activities with enthusiasm and encourages enthusiasm from others.
  • Chooses a positive approach in all situations.
  • Respects individuality of others; continues to communicate in order to work together.
  • Speaks positively about guests, other team members and our business in all situations on and off property.
  • Treats others with respect in all situations.
• Service
  • Serves others.
  • Identifies and can communicate needs of guests and others.
  • Takes quick action to serve others in a way that meets/ exceeds their needs.
  • Identifies ways to improve individual's or team's service to others.
  • Provides service outside job responsibilities if needed to help resort succeed.
  • Takes ownership of guest problem(s) until it is solved.
• Professionalism
  • Meets IMGR&C Appearance standards.
  • Professionally supports IMGR&C's reputation and image in all situations, on and off property.
• Attendance
  • Meets IMGR&C policy for attendance.
  • Informs supervisor of future absences as far in advance as possible.
  • Must be able to work Weekends, Holidays and be on call.
• Communication
  • Provides information others need to succeed, in time for them to use it.
  • Shares with next shift the information needed for them to succeed.
  • Listens to others without interruption; acts on their feedback when possible.
  • Asks questions to better understand expectations of others.
  • Reports all guest complaints and compliments to Supervisor.
  • Reports all situations to Supervisor where resort grounds or equipment do not meet IMGR&C standards.
• Team Work
  • Puts success of team ahead of personal success.
  • Helps other team members succeed without being asked.
  • Takes action to resolve conflict between individuals.
  • Helps other departments achieve success.
  • Reports ideas to increase team success and guest satisfaction to Supervisor.
  • Does whatever is necessary to help department and resort success.
  • Contributes ideas that support progress and success at shift, team and departmental meetings.

Essential duties and responsibilities include the following and are subject to change at Management's discretion:

• Coordinate and execute Inn of the Mountain Gods Enterprise special events, including holiday decorating and event, VIP event decorating and property wide special events.
• Coor…