Operations Manager - Taos Inn

Operations Manager

The Operations Manager plays a critical leadership role in supporting the Area General Manager by overseeing daily hotel operations across Front Desk, Housekeeping, and Maintenance. This position ensures a seamless guest experience from arrival to departure while maintaining immaculate guest rooms, public areas, and back-of-house spaces.

The Operations Manager serves as the primary onsite operational leader for Historic Taos Inn and is responsible for maintaining continuity of daily operations when the Area General Manager is not onsite. This position is empowered to make day-to-day operational decisions that support guest satisfaction, employee engagement, and property performance.

This is a hands-on, working manager role. The Operations Manager actively supports the Front Desk and Housekeeping teams on the floor while leading service execution, coaching team members, managing schedules and inventory, and ensuring safety, cleanliness, and operational consistency.

The Operations Manager serves as the primary onsite leader for Rooms Operations and partners closely with the Food & Beverage Operations Manager to ensure seamless communication, consistent service delivery, and an exceptional overall guest experience. Together, these operational leaders support property performance, team engagement, and the successful execution of Historic Taos Inn's service standards while reporting directly to the Area General Manager.

The Operations Manager champions the authentic hospitality, culture, and community spirit that make Historic Taos Inn a unique destination and ensures every guest experiences the warmth and character of Taos throughout their stay.

Leadership & Team Development

• Support the Area General Manager in leading daily hotel operations and service delivery.
• Train, coach, onboard, and develop Front Desk and Housekeeping team members.
• Provide daily guidance, feedback, and accountability to ensure service and cleanliness standards are met consistently.
• Foster a positive, inclusive, and high-performance culture aligned with Imprint Hospitality values.
• Act as the primary escalation point for team and guest concerns when the Area General Manager is not present.
• Assist in recruiting, interviewing, and providing feedback on candidates.
• Conduct daily stand-up meetings and communicate operational priorities, occupancy expectations, VIP arrivals, and service opportunities.
• Partner with the Food & Beverage Operations Manager to promote collaboration across departments and foster a unified culture focused on guest satisfaction, teamwork, and operational excellence.

Front Desk & Guest Experience Operations

• Perform front desk duties including guest check-in/check-out, reservations, and concierge support.
• Ensure accurate guest billing, cash handling, and daily balancing procedures.
• Respond promptly and professionally to guest concerns and service recovery opportunities.
• Coordinate group arrivals, departures, transportation, and special guest needs.
• Maintain lobby, market, breakfast, and public guest areas to brand standards.
• Perform Night Audit duties as needed.
• Ensure all Front Desk Associate checklists, logs, and procedures are completed daily.
• Monitor guest review platforms and work proactively with team members to improve guest satisfaction scores and online reputation.
• Collaborate with the Food & Beverage Operations Manager to ensure effective communication regarding special events, VIP guests, group arrivals, entertainment schedules, and guest needs that impact multiple departments.
• Work jointly with Food & Beverage leadership to address guest concerns and service recovery opportunities that involve cross-functional areas of the property.

Housekeeping & Property Operations

• Oversee daily housekeeping operations including room assignments, inspections, public areas, and deep-clean schedules.
• Actively assist with room cleaning and inspections to support productivity and quality control.
• Ensure compliance with cleanliness, sanitation, brand, and safety standards.
• Manage Lost & Found procedures and coordination with the Front Desk.
• Partner with maintenance to report repairs, safety hazards,…