Guest Services Agent; Ojo Caliente

Guest Service Agent

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you to contribute to our commitment to exceptional guest experiences.

We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.

We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive.

Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs.

A Guest Service Agent handles the daily front desk operations of the resort, ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to their needs. The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay.

Must have front desk experience in the hospitality industry and be available to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Handles daily front desk operations, ensuring the highest standards of service.
• Welcomes incoming guests to the resort.
• Registers guests in an efficient and friendly manner, with a smile.
• Is prompt and courteous, paying great attention to detail.
• Resolves guest issues in an empowered manner.
• Maintains a calm, positive presence when confronted with difficult situations.
• Communicates with other departments to resolve guest issues.
• Uses various communication tools: guest texting app, radio, telephone.
• Answers incoming phone calls in a prompt and friendly manner.
• Uses systems at the front desk to process all data: V1, Agilysys.
• Follows all operational policies (SOPs), including safety and security protocols.
• Handles cash in accordance with all applicable procedures.
• Supports other team members and departments as needed.
• Maintains complete knowledge of all resort features and services.
• Maintains a consistent presence at the front desk.
• Checks guests out in a friendly and courteous manner, with a smile.
• Welcomes guests back.

Qualifications

• Experience in a hospitality setting preferred.
• High school diploma (or equivalent); hospitality degree or certificate a plus.
• Computer skills, experience and aptitude to include MS Office software. Knowledge of property management systems a plus.
• Reliability, punctuality and professional communication skills are critical.
• Ability to work under pressure with a high level of patience and customer service.
• Accurate cash handling skills required.
• CPR and first aid certification a plus; willing to be trained in same.
• Ability to work evenings, weekends, weekdays, and holidays required.
• Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds.
• The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.

If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.

Ojo Spa Resorts is an Equal…