Residential Hausmeister

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• Base Pay $20.00 / Hour
• Job Category Winter
• Employee Type Hourly position

As a Hausmeister, you are the foundation of The Blake's welcoming, European-style hospitality in the beautiful alpine setting that is Taos Ski Valley. With an ability to revive the art of conversation, you celebrate our cultural New Mexican pride, ensuring that Taos' local heritage is kept alive by tapping into shared experiences and personal knowledge. At The Blake, hospitality is about human connection, with deep roots and in European alpine tradition and New Mexican warmth.

We create meaningful, enduring relationships with every guest, through genuine service and personal attention. You are responsible for a variety of tasks including greeting guests and Owners upon arrival, identifying their needs and handling requests, and ensuring their stay is exceptional, as well as, handling guest luggage, valet parking, activity recommendations, dinner reservations, etc. The Residential Hausmeister will also learn the Owners names, faces, and owned units, as well as provide personalized services to each individual Owner.

Hausmeisters are knowledgeable about Taos Ski Valley and able to provide direction to guests and Owners including hours of operation, services provided, mountain statistics and the adventurous offerings of our scenic surroundings. You possess an adventurous, open-hearted and upbeat demeanor and strive to build and maintain lasting relationships with both internal and external guests. This role includes extended periods of downtime, ideal for a self-disciplined individual who enjoys a calm and low-pressure environment while remaining available to respond to needs from guests and Owners or building management.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Conducts oneself with safety in mind and undertakes all job requirements in a manner which will guarantee a secure & confidential environment for oneself, guests, and fellow team members
• Identifies and complies with Owner and guest requests, both in person and over the telephone, while maintaining both internal and industry standards
• Demonstrates problem-solving skills while resolving Owner and guest concerns
• Follows daily procedures, accurately completes all daily reports and knows all other properties, restaurants and services the resort offers
• Schedules owner and guest dinner reservations and car-service requests
• Assists Guest Service Liaison with amenity placement
• Keeps and sends shift notes
• Maintains Property Management email inbox and responds to inquiries
• Check-in and check-out Owners, make keys
• Ensures Owners receive their packages in a timely manner without interruptions
• Conducts oneself with integrity, respect and compassion, recognizing that everyone's unique attributes contribute to the overall success of Taos Ski Valley
• Provide uniform, efficient, courteous, high-quality service in a clean and organized environment
• Provides a guest experience that exceeds the guest's expectations
• Other duties as assigned, including inventory tracking and replacement
• Reliable attendance on all scheduled workdays
• Other duties as assigned

Personal

Skills:

• Strives for open, honest, and effective communication in order to build trust in our relationships with our Owners, guests and fellow employees
• Demonstrates problem-solving skills while resolving Owner and guest concerns
• Be well-groomed and aware of personal hygiene; adhere to the dress code policy as mentioned in policy handbook
• Works independently, manages time effectively and responds promptly when needed
• Discreet, reliable, and attentive, with the ability to address needs as they arise
• Keep all business confidential both on and off duty
• Keep Owner information private and confidential
• Offer courteous and sincere hospitality at all times
• Understand what is meant by "good customer service"
• Follows training guidelines using good judgment and common sense
• Strong personal character and commitment to Taos Ski Valley, Inc.'s Vision, Purpose, and Values
• Ability to gracefully and humbly accept criticism and opportunities for growth
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment
• Keeps work area, equipment, and lobby clean and orderly. Has a concern for cleanliness and orderliness of work area and equipment
• Completes all assigned services by time frames established by department supervisor
• Provides an Owner and guest experience that exceeds expectations
• Ability to gracefully and humbly accept criticism and opportunities for growth
• Ability to stay…