Housekeeping Inspector

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HOUSEKEEPING INSPECTOR

Full Time Santa Ana Pueblo, NM, US

11 days ago Requisition

Job Summary:

The Housekeeping Inspector is responsible for inspecting designated guest rooms and/or public areas in the hotel continuing effort to deliver outstanding guest service.

Job Description

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear, seek answers from your supervisor.

Major Responsibilities/

Activities:

• Perform daily arrival inspections as assigned by Housekeeping Management/Supervisor and inform designated personnel (front desk, supervisor, etc.) when units become available for arrivals.
• Perform daily departure inspections, inform the Housekeeping Management/Supervisor when departure units become available.
• Check unoccupied units for proper thermostat settings, lights turned off, unauthorized use of rooms, maintenance deficiencies, etc.
• Record and repair all maintenance deficiencies.
• Record and report all inspection results to Housekeeping Management/Supervisor
• Communicate with housekeepers and/or housekeeping supervisor about rooms not meeting hotel’s quality standard.
• Ensure that rooms are not marked for rent which do not meet hotel’s quality standard.
• Notifies supervisor promptly of issues of significance including maintenance work orders and guest room/team member incidents.
• Performs other duties as assigned.
• Preference is given to qualified Santa Ana Tribal Members.
• High School Diploma or GED required.
• Requires 2 years’ Hotel Housekeeping experience inspecting rooms.
• Strong interpersonal, motivational and leadership qualities.
• Must have excellent oral communication skills.
• Strong knowledge in PMS systems is required, V1 experience is preferred.
• Prior knowledge and experience on Property Management Systems is highly preferred.
• Work schedule flexibility consistent with needs of the business.
• Must be organized, efficient and willing to take on additional responsibilities.
• Self-motivated and able to work independently.
• Bi-lingual and multi-cultural experience preferred.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Very organized, detail oriented and capable of multi-tasking in a public environment.
• Excellent time management, excellent attention to detail, and a high level of organizational and interpersonal skills.
• Able to exemplify energy, moves with sense of urgency while being thorough about the details of the tasks.
• Ability to apply commonsense understanding to carry out instructions given in written, oral or diagram form.
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to deal with stressful situations in a professional manner.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with…