Hospitality Manager - Glorieta Camps

Job Description

The Hospitality Manager is a full-time leadership position responsible for the presentation, cleanliness, comfort, and operational readiness of Glorieta's guest-facing facilities. This role is first and foremost a people-manager and team leader, charged with developing, supporting, and holding accountable a hospitality team that serves guests and advances Glorieta's mission.

On-site

• Glorieta, NM

• Year-round

The Hospitality Manager is a full-time leadership position responsible for the presentation, cleanliness, comfort, and operational readiness of Glorieta's guest-facing facilities. This role is first and foremost a people-manager and team leader, charged with developing, supporting, and holding accountable a hospitality team that serves guests and advances Glorieta's mission.

The Hospitality Manager provides strategic direction, operational oversight, and hands-on leadership for housekeeping, lodging operations, public spaces, meeting facilities, laundry operations, and guest amenities to ensure every guest environment is welcoming, functional, and distraction-free.

This role requires someone who enjoys developing people just as much as improving guest experiences. Candidates who prefer independent work over team leadership may find this role challenging.

• Lead all non-food hospitality operations, ensuring quality, presentation, and guest readiness across campus.
• Establish hospitality standards, work methods, inspection processes, and operating procedures.
• Maintain hospitality standards across all guest-facing facilities.
• Conduct routine inspections and resolve issues before they impact guests.
• Set clear weekly priorities and allocate labor resources.
• Recruit, onboard, train, schedule, coach, and develop hospitality staff.
• Supervise direct reports, such as:
  Housekeeping Lead, Housekeeping Associates, and Seasonal staff.
• Provide coaching and performance evaluations.
• Foster a culture of care through recognition, encouragement, and celebration.

• Spend approximately 50% of time in the field and 50% planning, scheduling, budgeting, purchasing, and administration.
• Manage hospitality services for retreats, conferences, schools, and special events.
• Partner with other departments to deliver a seamless guest experience.
• Plan staffing levels and labor allocation based on occupancy, seasonality, and event schedules.
• Use guest feedback to improve hospitality operations and service standards.

• Oversee housekeeping and lodging operations for all guest accommodations.
• Ensure all lodging facilities are consistently clean, comfortable, safe, and guest-ready.
• Establish and maintain standards for room presentation, furnishings, linens, amenities, and guest comfort.
• Coordinate room turnovers, deep cleaning, inspections, and preventive hospitality maintenance.
• Manage inventories of furnishings, linens, amenities, and hospitality supplies.
• Monitor Lost & Found operations and improve the guest lodging experience.

• Hospitality owns the presentation of guest-facing spaces. Maintenance ensures facilities function properly;
  Hospitality ensures every guest space is clean, welcoming, organized, and guest-ready.
• Oversee cleanliness, presentation, and readiness of guest-facing spaces.
• Coordinate meeting room setup and event readiness for retreats, conferences, camps, and special events.
• Establish consistent setup and presentation standards across campus.
• Maintain clean, organized, stocked, and inviting guest amenities and common spaces.
• Partner with Maintenance to resolve facility issues affecting guests.

• Oversee laundry operations and campus linen inventory.
• Establish inventory standards and par levels for linens, guest amenities, housekeeping supplies, and hospitality consumables.
• Manage procurement, storage, replacement, and distribution of hospitality assets.
• Maintain inventory controls that support operational readiness and stewardship.
• Monitor linen life cycles and recommend replacement schedules.
• Build and manage hospitality vendor relationships.

• Direct labor, purchasing, inventory, vendor relationships, and contracted services.
• Maintain department records and purchasing documentation.
• Monitor inventories of hospitality supplies, linens, furnishings, and guest amenities.
• Identify…