Experienced Call Center Recruiter

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

• Manage full-cycle recruitment for contact center roles.
• Source candidates through job boards, social media, and referrals.
• Conduct interviews, assessments, and background checks.
• Coordinate with hiring managers to understand staffing needs.
• Maintain accurate recruitment records and reports.
• Support employer branding and recruitment marketing efforts.
• Ensure a positive candidate experience throughout the hiring process.

• Diploma or Bachelor’s degree in Human Resources, Psychology, or a related field.
• 3+ years of recruitment experience in a BPO or high‑volume environment.
• Strong sourcing, interviewing, and organizational skills.
• Familiarity with ATS and recruitment tools.
• Ability to manage multiple roles and deadlines.

• Paid Time Off – Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards – Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.
• Health Benefits – Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings – Secure your future with retirement savings programs, where available.
• Disability Insurance – Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance – Access life insurance options to safeguard your loved ones.
• Supplemental Insurance – Accident and critical illness insurance.
• Career Growth – With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training – Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment – Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code – Be comfortable while you work.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects; move objects from place to place; hold onto objects; and move or exert force up to forty (40) pounds.

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates…