Service Desk Support III
Listed on 2026-07-16
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Summary: The Service Desk Agent provides a single point of contact to resolve or escalate various computer-related issues and/or incidents. The Agent manages requests via service desk software that tracks, follows up, and closes incidents.
Scope of Work Examples:
How To's, Printer Installations, GUI installs/updates
Level 3: Level III Support with 5-7 years' experience. Staffing & Scheduling of project management for Customer needs (Service Level Agreement). Evaluate the current Helpdesk processes, staff, and staffing responsibilities and flows to identify gaps and commonalities. Implement short-term/interim solutions to meet the Enterprise Plan requirement for accessibility. Be a strategic asset integrated with the organization it supports.
Risk Management:
Suggest and implement best practices of the industry. Serve as a single point of contact for Customer. Develop solutions to meet the Enterprise Plan requirement for accessibility.
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