Support Specialist

Job Title

Core responsibilities of the position include, but are not limited to, the following:

Competencies:

• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Strong Listening Skills
• Patience
• Peer Relationships
• Technical Oriented and Adaptability
• Time Management

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft

• Technical phone support to customers.

• Learning, understanding, implementing and training on FA2 and Prosoft.

• Identification and communication of additional revenue streams/opportunities.

• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.

• 2 + years' experience in technical environment and/or customer service fields desired.

• Excellent interpersonal, written, and oral communication skills.

• Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems.

• Strong work ethic and self-starter, ability to work independently and as a team player.

• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

• Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.

• Payroll and AP knowledge preferred.

• Accounting knowledge will set a candidate apart.

• Strong analytical and problem-solving skills

Salary range: $65,000 - $75,000 USD per year.