SITEC - PC Technician - Cannon AFB, NM

Overview

SITEC - PC Technician - Cannon AFB, NM
· Job locations: US-NM-Cannon Air Force Base

Requisition :
• Position Category:
Information Technology
• Clearance:
Top Secret/SCI

Peraton requires a PC Technician to support the Special Operations Command Information Technology Enterprise Contract (SITEC) - 3. This position is located at Cannon AFB, NM. The purpose of the SITEC 3 Enterprise Operations and Maintenance (EOM) Task Order is to provide USSOCOM and its components with Operations and Maintenance services to maintain Network Operations, systems and network infrastructure, provide end-user and common device support, configuration, change, license, and asset management, training, and IMAC (Install, Move, Add, Change) services.

The responsibilities and tasks support USSOCOM, the CIO/J6 organization, and end-users who operate around the globe 24x7x365.

Roles and Responsibilities:

• Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
• Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
• Provides troubleshooting and resolves technical issues.
• Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
• Troubleshoots and repairs software and network connectivity issues.
• Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
• Plans, engineers, coordinates, installs, and/or manages equipment installations.
• Recommends upgrades to and replacements in accordance with policies and procedures.
• Integrates, tests, and verifies remote access hardware and software.
• Supports approved peripheral devices.
• Interfaces directly with customers to provide training and to resolve issues related to services.
• Provides IMAC services.
• Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
• Conducts pre-install and site surveys as necessary.
• Makes use of Remedy for receiving, documenting, and closing tickets.
• Updates management tools as required.
• Makes use of available tools to troubleshoot and resolve issues such as MECM, McAfee, InTune, Forescout, Tivoli, and/or Hypori.
• Provides telephony instrument services including provisioning telephones, configuring and connecting VoIP phones, securing equipment, changing usernames, enabling/disabling extension mobility, and activating/deactivating telephone features.
• Manages and provides day-to-day support for VDI clients.
• Integrates, tests, and verifies VDI client hardware and software with USSOCOM's VDI standard client image.
• Recommends upgrades to and replacements for hardware and software utilized by VDI clients.

Required Qualifications:

• Minimum 6 years with high school diploma; 4 years with an AS/AA; or 2 years with BS/BA.
• Active DoD TS/SCI clearance.
• DoD 8570 IAT II Certification.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Highly Desired

Qualifications:

• Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher by 1 Oct 26.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As a leading mission capability integrator and enterprise IT provider, we deliver trusted solutions to protect our nation and allies. Visit  to learn more.

$66,000 - $106,000. This range is typical and may vary based on scope, experience, location, and contract considerations. Overtime, shift differential, and discretionary bonuses may apply in some positions.

EEO:
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.