It Support Technician

Position: IT SUPPORT TECHNICIAN
Location: Bernalillo

## IT SUPPORT TECHNICIANApplylocations:
Bernalillo, NMtime type:
Full time posted on:
Posted 3 Days Agotime left to apply:
End Date:
July 31, 2026 (11 days left to apply) job requisition :
JR100083
** This job posting is only for candidates that are NOT current employees of Sandoval County.
** If you are a current employee, you must apply using the Workday Jobs Hub which can be found in the navigation menu on the left side of the screen when you log into Workday.  # Department:

Information Technology# Pay:$22.84-$27.39# Close Date:07-30-2026#

Job Description:

** GENERAL

PURPOSE:

** Under general supervision, provides helpdesk end user technical support and assistance to County staff in the use of a variety of software and hardware applications.  Receives and documents phone calls and/or e-mails about IT issues; enters work tickets through Helpdesk ticketing system; resolves issues that are opened in the ticket system that includes systems/application troubleshooting and installation, phone system, printing and hardware troubleshooting, and installation;

diagnoses and resolves a variety of computer problems relating to software and hardware issues; provides telephone support to County staff; sets up phones for users; uses phone system application to maintain the phone system; upgrades and maintains voice mail programming; assists with setup and deployment of county issued cell phones.  Expected to utilize remote support tools when possible and may be required to occasionally work evenings and/or weekends.
** MINIMUM QUALIFICATIONS**:
*
* Education and Experience:

*** High School Diploma/GED Certificate from an accredited institution and one year experience working in an IT Help Desk or computer support environment with direct experience providing end user technical support, troubleshooting, installation configuration of computers and peripherals, some experience with telecommunications.  Experience may be supplemented with IT courses and certifications OR an equivalent combination of related education and experience. Preferred certifications are MCP and Network+.
** Required Licenses or

Certifications:

*** Valid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire.
* SC Defensive Driving Course successfully completed within 90 days of hire.
* Within 9 months of hire, must acquire Criminal Justice Information System (CJIS) certification and must be able to pass CJIS background check.
* Other certifications may be required within a specified time period after hire, i.e. HDI (Helpdesk Institute) certification.
*
* Additional Requirements:

*** Ability to maintain a valid New Mexico driver’s license
** SUPERVISION RECEIVED AND EXERCISED:
** Position reports to the Director of Information Technology or designee and does not exercise supervision over lower level staff.
*
* ESSENTIAL JOB FUNCTIONS:

*
* * The following duties
** ARE NOT
** intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
*** In area of assignment:
*** Receives and documents phone calls and/or e-mails about IT issues; enters work tickets through Helpdesk ticketing system; resolves issues that are opened in the ticket system that includes systems/application troubleshooting and installation; phone system, printing and hardware troubleshooting, and installation; diagnoses and resolves a variety of computer problems relating to software and hardware issues; provides telephone support to County staff;

sets up phones for users; uses phone system application to maintain the phone system; upgrades and maintains voice mail programming.
* Administers and maintains local servers and accounts, surveillance and emergency systems; develops security procedures and policies required by the County or driven by technology.
* Deploys, installs, and configures workstations; ensures that workstations are set up and have proper software installed for each department as…