SCRDA Telecom Job Truth or Consequences New Mexico USA,Language/Bilingual

Location: Truth or Consequences

SCRDA Telecom Position Title

TELECOMMUNICATOR I - Trainee

Department

Sierra County Regional Dispatch Authority

Salary Range

$16.65 To $18.15 Annually

Pay Scale

Hourly plus SCRDA employee benefits

Position Summary

Receives incoming calls, and dispatches appropriate personnel and equipment to scene of emergency or non-emergency; questions caller to determine nature of the problem and determines availability of resources.

Minimum Requirements

Education
High School diploma or equivalent.

Experience
Experience in communications operations as a telecommunicator. Experience in use of computer terminal and/or multi-line telephone systems.

License and Certifications
NMLEA Police Radio Dispatch Certification, NMCIC and NCIC Certification, Emergency Medical Dispatch (EMD) Certification, American Red Cross CPR, First Aid and AED Certification, FEMA 100, 200 / NIMS 700, 800. Must maintain a “Valid NM Class D, Drivers License” or equivalent issued by another state.

Skills
Must be able to multi-task and work under pressure as a professional.

Special Requirements
Must pass a hearing and drug test when requested. Must be certified as a DPS Telecommunicator, Emergency Medical Dispatcher, CPR, First Aid and AED, and NCIC, FEMA 100, 200 / NIMS 700, 800 within one (1) year.

Essential Job Functions

Operate radio broadcasting and receiving equipment, computer and teletype equipment, and operate a multiple telephone console. Must speak clearly, work under stress and make decisions.

Operate communications equipment to receive incoming calls for assistance, and dispatches personnel and equipment to scene of emergency.

Operate telephone console, questions caller to determine the nature of the problem in addition to type and number of personnel and equipment needed in accordance with proscribed procedures.

Scan CAD computer screens to determine and be aware of available resources.

Monitor alarm systems, operate a two-way radio to dispatch emergency personnel and equipment.

Relay information.

Type commands on computer keyboard to update files and use CAD to maintain logs.

Test communications paging systems to ensure serviceability.

May provide pre-arrival instructions to caller, and generally act as a central point for information.

Work day or night shifts, holidays, weekends to include Sundays and at times rotating shifts.

May be exposed to belligerent or irate callers.

Work mandated overtime.

Does not act or have supervisor duties.

Other duties as assigned by the Supervisor or Administration.

Knowledge,

Skills and Abilities

Basic computer and record keeping skills. Adult level training and professional reading and writing abilities. Strong interpersonal skills and the ability to work independently with minimal supervision. Ability to operate radio broadcasting and receiving equipment, computer and teletype equipment, and to be able to operate a multiple telephone console. Must speak clearly, work under stress and make decisions. Bilingual (English/Spanish) is preferred.

Ability to work with co-workers and the public in a respectful, courteous and professional manner.

Environment Factors

Works in an office environment indoors and at times in a mobile command trailer. Light physical work with frequent use of a computer. Position involves competing demands such as strict deadlines, multiple tasks, exposure to confidential crime information and required overtime. At times may work in a mobile communications trailer with outdoor environmental factors.

Physical Demands

Must be able to sit for up to four hours at one time, up to twelve hours total per day.
Must be able to stand/walk for short distances up to at least two hours per day.
Must be able to crouch, kneel, bend at the waist, twist/rotate at the waist on a minimum basis as needed.
Must be able to reach arms away from the body or overhead to access dispatching equipment or manuals necessary to perform essential duties.
Must be able to work with arms bent for up to four hours at one time and up to eight hours per day.
Must be able to lift and carry for short distances paperwork or manuals weighing up to 70 pounds.
Must be able to use hands and fingers to grasp/manipulate equipment necessary to perform essential…