Associate Director - Key Account Management Neuroscience, COBENFY -Chicago

Position Summary

We are seeking a strategic, results‑driven and experienced individual to join our team as an Associate Director, Hospital Key Accounts Manager (KAM) – Neuroscience. The Associate Director, Key Accounts – Neuroscience is a field‑based strategic leader responsible for driving enterprise account strategy, access, and adoption across complex health systems and Integrated Delivery Networks (IDNs). This role serves as the accountable owner and quarterback for assigned strategic accounts—aligning cross‑functional teams to deliver seamless execution, optimize system‑level access, and accelerate the adoption of COBENFY.

The Associate Director partners with executive stakeholders across clinical, operational, and financial disciplines to influence decision‑making and deliver measurable business outcomes. This highly visible role requires strong executive presence, enterprise leadership, and the ability to navigate complex healthcare systems to improve patient access and outcomes.

• Develop a deep, strategic understanding of assigned health systems, translate insights into actionable account strategies, and drive access, adoption, and measurable outcomes.
• Drive optimal formulary access and positioning by leading P&T strategy, advocating for inclusion on clinical pathways and protocols, and addressing barriers to adoption.
• Own and lead the development and execution of integrated, cross‑functional account plans, aligning internal matrix stakeholders and resources.
• Serve as the primary BMS Neuroscience point of contact for executive stakeholders across C and D suite, pharmacy, finance, clinical, and operational leadership.
• Lead strategic discussions on reimbursement, health system economics, and value‑based care, leveraging clinical and economic evidence.
• Partner with cross‑functional teams—including Market Access, Medical, Sales, and Health IT—to ensure alignment and execution of initiatives such as protocol integration, EMR/EHR updates, and operational initiatives.
• Analyze market data and account‑level insights to identify opportunities, prioritize actions, and optimize strategy.
• Identify and address customer pain points and operational inefficiencies, collaborating with stakeholders to develop solutions that improve patient access and streamline care delivery.
• Ensure effective communication and implementation of system‑level decisions across affiliated accounts.
• Operate in full compliance with all applicable laws, regulations, and BMS policies.
• Maintain a high level of field engagement (>80%) to support account strategy execution and stakeholder partnership.

• BS/BA degree required.
• Minimum of 8 years of progressive experience in pharmaceutical, healthcare, or health system environments, with a strong focus on hospital and IDN engagement.
• Demonstrated expertise in U.S. healthcare systems, including provider, payer, and integrated delivery network dynamics.
• Deep knowledge of market access and health system strategy, including formulary management, P&T processes, reimbursement models, pathways and protocol development, and EMR/EHR integration.
• Proven track record of driving business growth, access, and adoption through effective account management, strategic execution, and consistent delivery against performance objectives.
• Demonstrated ability to influence senior and executive‑level stakeholders, including C‑suite, pharmacy, finance, and clinical leadership across complex health systems.
• Strong capability to lead in a matrix environment, mobilizing cross‑functional teams and driving execution without direct authority.
• Advanced strategic thinking, analytical, and problem‑solving skills, with the ability to translate insights into actionable business strategies.
• Excellent communication and executive presence, with strong presentation and stakeholder engagement skills.
• Demonstrated leadership ability, including navigating complex internal and external environments and building high‑impact networks.
• Experience in psychiatry, neuropsychiatry, or related therapeutic areas preferred; prior experience in sales, market access, or marketing roles strongly desired.
• Prior…