Branch Manager

Summary

Supervises branch staff to ensure effective and efficient branch operations on a daily basis. This includes mentoring, coaching, and training staff in all applicable positions. Ensures employees are providing a full range of services while providing excellent member service. Oversees and directs in reaching branch & CU goals & performs various branch functions. Embracing ongoing operational and cultural changes within the organization.

Exemplifies FFCU’s 6 core values and works with staff to uphold our company mission and vision. Manage perceptions.

40% 1. Supervises and develops staff to ensure they are providing quality member service. Ensures operations are conducted in accordance with established CU policies, and legal and regulatory requirements. Have a working knowledge and familiarize yourself with the procedures, policies, guidelines, and regulations to be able to answer routine questions regarding the same. Monitors individual performance/progress and provides suggestions to improve effectiveness and acts as a resource for employees or members with problems and/or issues.

As part of the branch team, will greet and offer assistance to members. Provides consistent communication on organizational changes, and meets with employees on a consistent basis for further development. Will respond and acknowledge requests from internal or external members in a timely manner. Responsible for completing monthly reports/records and reviewing for accuracy and timeliness. Provides feedback and suggestions on process improvement.

Focus on staff development to prepare for the next step. Achieve satisfactory scores on all aspects of member service standards. Responsible for meeting set efficiency standards for member per FTE ratios. Maintain loan accuracy and account accuracy errors, address errors and ensure that they are being resolved within the expected timeframe. Provides support for other branches. Review and monitor the work of employees as needed and provide coaching/counseling for improvement.

20% 2. Will act in the capacity of an FSR and/or teller, performing all pertinent duties and functions in respective jobs. Interview members for loans and open/close accounts and/or handle any member complaints and other member service functions. Must also be able to run a teller drawer when needed and balance within established teller guidelines. Schedule employees for adequate branch coverage and complete monthly audits on teller drawers, vault, TCR’s/CDM’s, debit cards, gift cards, and so forth.

Will conduct employee observations and coach to achieve our member service standards. Performs overrides, and account approvals clear failed OFAC/Verafin, validates accuracy on CTRs, and ensures monetary instruments have been recorded.

20% 3. Conducts performance appraisals and continuous coaching with assistance from supervisors. Formulates and implements corrective actions when necessary. Communicates to direct supervisor on a regular basis regarding branch goals, special activities, operations, training needs, and member/employee issues. Conducts bi-weekly one-on-one sessions with each employee for coaching and development. Will conduct interviews to replace vacated positions within the Branch.

10% 4. Ensures all opening and closing duties are completed accurately and timely and all security measures/ precautions are followed. Conduct security orientation and yearly robbery training, active shooter, and fire evacuation for employees. Test security equipment as assigned.

10% 1. Identify opportunities to recruit SEGs. May perform a variety of miscellaneous tasks such as special projects, coordinating events, attending community events, and performing…