Sr. Project Manager

Position Overview

Join us  Entrust, we’re shaping the future of identity‑centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

• Create the work breakdown structure with the team using appropriate tools and techniques to develop the cost, schedule, resource, quality and procurement plans.
• Manage changes to project scope, schedule and costs, verifying changes, keeping the project plan accurate, updated and reflective of authorized changes, and facilitating customer acceptance.
• Obtain project plan approval from the customer to formalize the project‑management approach.
• Support contract negotiation and coordinate preparation of proposals, plans, specifications and financial conditions of the project.
• Set expectations in accordance with the Project Plan to ensure a common understanding by stakeholders and team members.
• Obtain project charter approval from the sponsor and customer (if required) to formalize authority, gain commitment and project acceptance.
• Implement approved actions and workarounds required to mitigate project risk events.
• Measure project performance using appropriate tools and techniques to monitor progress, identify and quantify variances, perform corrective actions and communicate to all stakeholders.
• Conduct analysis to determine successful aspects of the project and opportunities for improvement.
• Lead project debrief meetings to determine what went well and what could have gone better.
• Interface with Account Manager and/or Customer Contact to assess customer satisfaction.
• Assess Project Management processes and tools and recommend improvements as needed.
• Participate in the design, preparation and evolution of the Entrust project governance process.
• Own full project lifecycle execution (initiate, plan, execute, control, close) for highly technical, multi‑disciplinary projects involving software, infrastructure, security and hardware.
• Act as the technical project authority, understanding, questioning and validating architectural designs, integration approaches, deployment strategies and implementation plans.
• Effectively manage and coordinate work performed by Senior Systems Integrators, Development teams, Integration teams and Operations stakeholders.
• Translate complex technical concepts and dependencies into clear project plans, milestones, risks and trade‑offs for both technical and non‑technical stakeholders.
• Anticipate technical, operational and environmental risks and proactively plan mitigations.
• Develop and maintain detailed project plans, including work breakdown structures, schedules, resource plans and cost forecasts.
• Actively identify, challenge and control scope creep, budget creep and schedule drift, ensuring changes are formally reviewed, documented and approved.
• Track project performance using quantitative metrics and take corrective action as required.
• Ensure projects are delivered below or within budget without compromising quality or security requirements.
• Support contract execution, change orders and commercial discussions in collaboration with account and sales teams.
• Lead structured requirements‑gathering efforts involving technical, security, operational and business stakeholders.
• Ensure all customer requirements, assumptions, constraints, dependencies and acceptance criteria are clearly documented, traceable and validated.
• Maintain meticulous project documentation, including charters, plans, risk registers, change logs, decision logs and customer communications.
• Ensure technical documentation handoff is complete and accurate for operations and support teams.
• Serve as the primary delivery point of contact for customers, modeling a customer‑service‑oriented, servant‑leader approach.
• Build strong, trust‑based relationships by demonstrating empathy, accountability, transparency and follow‑through.
• Confidently facilitate difficult conversations related to scope changes, risks, delays or trade‑offs while maintaining constructive and solution‑oriented dialogue.
• Balance customer advocacy with internal delivery realities…