Control Center Operator

Job Summary

Under general supervision of shift sergeants, the position will monitor detention center premises to detect and communicate incidents; comprehend and operate the touch screen system and closed-circuit television monitors; immediately notifies detention officers and supervisors of need for corrective action. Camera Monitor positions are within the facility, individual can be assigned to various post of B Tower, C Tower, C Max Tower, A Control, and Booking Control.

This position performs surveillance within a secure detention facility and follows all safety standards.

• High School Diploma or GED equivalent.
• Must be at least 18 years of age.
• Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.

• Work is performed in an office environment; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports; climb stairs to facilitate appropriate inmate supervision and to get to various post assignments.
• Full-time work hours for this position consist of rotating shiftwork, nights and weekend shifts and overtime.
• May be subject to bending, reaching, kneeling, and lifting such as retrieving files, records, and reports.
• Work schedule for this position may include working on religious holidays.
• Utilize, process, and navigate the County's electronic ERP system as necessary and appropriate based on the needs and requirements of this position.

Essential Job Functions:

The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Monitor security cameras, operate computer security systems, and maintain accountability sheets for court lists and "time out of cell" logs for individual detainee and/or group of detainees. Maintain and update population reports, as needed.
• Conduct post inventory, log, and track information to activity logbook at the start of shift on first aid kits, rescue hooks, trauma bags; this also includes logging activities for prescription medicine pass, meals, commissary deliveries, and legal visits.
• Monitor radio transmission and use a radio to communicate with staff.
• Provide and communicate to detention officer's request for information from a detainee's computer file.
• Operate the facility doors using door and intercom systems.
• Coordinate detainee legal visits with the front desk.
• Observe television screens that transmit in sequence views of Detention Center sites.
• Maintain surveillance of location where incidents are developing.
• Immediately contact shift supervisor or designee to report disruptive activity and its location. In cases of extreme emergency when unable to contact shift supervisor contact the Operations Lieutenant.
• Adjust monitor controls when required to improve reception; notify repair service of equipment malfunctions.
• On occasion may provide back up support to PBX/front desk area.