Service Technician

Colorado Time Systems is seeking a skilled and adventurous Service Technician to join our team. This role offers the opportunity to travel globally, solve complex technical challenges, and work hands-on with innovative aquatic sports equipment and LED display technology. If you are passionate about cutting-edge electronics, problem-solving, and making a difference in domestic and international aquatic sports, this position is for you!

• Travel between 50 and 75% of the time. Sometimes overseas.
• Work independently, supervise assigned construction site personnel, and interface well with peers, superiors, and clients.
• Conduct pre-installation surveys and coordinates with general contractors, pool builders, corporate engineers, and company sales representatives to address and develop resolutions for unique jobsite challenges.
• Reviews construction drawings, equipment manuals, sales orders, and shipping documentation to ensure preparedness for assigned projects.
• Installs precision aquatic timing systems and scoreboards.
• Must be able to lift a minimum of 75 pounds to shoulder height in a construction site environment while working on a customer provided aerial platform at heights up to 50 feet or more.
• Assembles and configures computers and timing system components.
• Facilitates Customer Training for the operation and maintenance of equipment.
• Assist with research and development projects related to new ideas and equipment upgrades.
• Responsible for maintaining records of service and installation activities to help identify service issues and product development needs.
• Maintains high level of customer satisfaction and service, providing advice, input, and recommendations for customers’ current and future product needs.
• Provides technical support for aquatic sports events as assigned.
• Installs and configures LED matrix display boards used as scoreboards for all types of sports.
• Promotes and encourages excellent business relationships, acting as a good-will ambassador for the company.
• Responsible for the preparation of timely detailed trip and expense reports following installation/service calls.
• When not working in the field, works in the company office answering customer service inquiries via telephone, email, and remote computer login and conducts troubleshooting and repairs to returned equipment.
• On Call position; must be available for work/travel on weekends and holidays as applicable.
• Wear Personal Protective Equipment (PPE) as required to ensure personal safety.
• Other duties may be assigned by Manager or Supervisor.

• Two-year, technical degree or equivalent experience as an advanced electrical/electronic technician.
• Two-plus years’ experience working in electronic system repair, research and development, electromechanical equipment installation, etc.
• Must be able to apply principles of electronics, construction, and mechanical operations to a wide range of situations and circumstances.
• Must be able to develop solutions that are safe, mechanically sound, and practical for the customer’s needs.
• Experience reading shop drawings, assembly procedures, construction blueprints, and building plans is desirable.

Demonstrated proficiency Microsoft Office products.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Salary & Bonus
• Traveling Per Diem
• Paid Holidays & Time Off
• 401K & 401K Matching
• Insurance:
  Dental, Disability, Health, Life, Vision, Dental, HSA/FSA
• Company provided cell phone and laptop