Waitlist Manager

Northern Regional Housing Authority (NRHA) –Taos, New Mexico

Are you passionate about helping individuals and families find safe, affordable housing? Northern Regional Housing Authority is seeking a motivated, detail-oriented, and customer-focused Waitlist Manager to join our team. This is an excellent opportunity to make a meaningful impact in your community while building a rewarding career in housing services.

As a Waitlist Manager, you will play a vital role in assisting applicants through the housing process and ensuring compliance with housing program regulations. The ideal candidate will have strong organizational skills, exceptional customer service abilities, and a commitment to serving the public with professionalism and integrity.

• Process public housing applications accurately and efficiently
• Manage assigned property waitlists in accordance with program requirements
• Interview prospective applicants and determine public housing eligibility
• Review, verify, and process applicant documentation promptly
• Guide applicants through the public housing program, policies, and funding requirements
• Maintain and update public housing applicant records and data systems
• Schedule and conduct applicant appointments
• Collect rent payments and tenant-related charges
• Maintain accurate resident account records
• Process repayment agreements, income updates, and applicable charges
• Create and process work orders
• Provide general administrative and clerical support as well as perform additional duties as assigned by supervisor

• High School Diploma or GED required

• Ability to pass a pre-employment drug screening
• Valid driver’s license with an insurable driving record
• Ability to lift to 35 pounds
• Proficiency in Microsoft Office Programs
• Strong commitment to delivering exceptional customer service
• Excellent communication, organizational, and time management skills required

Salary is competitive and based on experience.

At Northern Regional Housing Authority, you’ll be part of a team dedicated to improving lives by providing quality housing opportunities throughout Northern New Mexico. We value professionalism, compassion, accountability, and service to our communities.

Northern Regional Housing Authority is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, national origin, religion, age, sex, ancestry, disability, serious medical condition, sexual orientation, spousal affiliation, or gender identity.