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Customer Care Center Lead – Banking Operations
Job in
New Milford, Litchfield County, Connecticut, 06776, USA
Listed on 2026-09-09
Listing for:
Ives Bank
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
The Care Center Manager at Ives Bank in New Milford, CT leads the daily operations of the customer care center, driving top team performance across phone, chat and digital service channels while ensuring strict adherence to state and federal banking compliance standards.
You will recruit, train and evaluate supervisors and frontline staff, monitor KPIs (AHT, FCR, abandonment, CSAT), and optimize workflows and self‑service guidance to deliver best‑in‑class customer experience.
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