Administrative Coordinator

About This Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Make a meaningful impact serving the public and protecting Louisiana's vital records! As an Administrative Coordinator with the Center for Vital Records and Statistics, you'll play a key role in supporting essential services that impact individuals and families across the state. From assisting the public and vital record partners to reviewing records for accuracy, processing confidential documents, supporting marriage license services, and ensuring compliance with Louisiana law, this career progression opportunity offers diverse responsibilities and room to grow.

If you're detail-oriented, customer-focused, and ready to build a rewarding career in public service, we encourage you to apply!

An ideal candidate should possess the following competencies:

Accepting Direction:
The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability:
The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Managing Resources:
The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Using Data:
The ability to collect, analyze, and use data to generate insights and inform decisions.

Two years of experience in administrative services. EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Provides prompt, professional, and courteous customer service by answering a high volume of telephone inquiries regarding vital records services, fees, eligibility, disclosure requirements, and applicable Louisiana laws.
• Provides advanced technical assistance regarding vital record amendments by researching complex inquiries, explaining correction procedures and documentation requirements, and determining when matters require escalation.
• Utilizes the Louisiana Electronic Event Registration System (LEERS) to research records, process cases, verify application and amendment status, document customer interactions, and ensure timely routing of requests.
• Assists walk-in customers and processes vital record requests by reviewing identification, determining legal authority to access confidential records, verifying fees and payments, and routing incomplete or eligible requests for processing.
• Processes and reviews vital event registrations, including birth, death, fetal death, marriage, and divorce records, identifying discrepancies and communicating with hospitals, physicians, funeral homes, clerks of court, and other record originators to resolve issues.
• Issues, accepts, and records marriage licenses in accordance with Louisiana laws and regulations; provides technical assistance to clerks of court, officiants, judges, clergy, and the general public.
• Provides training and mentorship to newly hired staff on customer service standards, telephone etiquette, LEERS navigation, call handling procedures, and Vital Records policies and procedures; assists with inventory, records management, mail processing, and other departmental activities.

Position-Specific Details:

Location: Office of Public Health / Bureau of Vital Records / Orleans Parish

Appointment Type: This position will be filled as a Probationary appointment

Cost Center:

Position Number(s): 56026

How To Apply:

No Civil Service test…