Customer Experience Specialist Orleans, LA | Robert Half

Customer Experience Specialist

We are looking for a Customer Experience Specialist to provide administrative and service-oriented support for the IT team in New Orleans, Louisiana. This contract opportunity is ideal for someone who enjoys coordinating details, communicating across departments, and helping maintain smooth day-to-day operations in a mission-driven non-profit environment. The person in this role will contribute to purchasing activities, service request follow-up, website content updates, and project coordination while ensuring staff receive timely and attentive assistance.

Responsibilities:

• Coordinate IT-related purchasing activities by preparing requests, working with vendors, monitoring order progress, and helping maintain adherence to internal procurement guidelines.
• Support departmental initiatives by organizing project materials, tracking milestones, and assisting leadership with documentation and communication needs.
• Maintain IT-related content on the organization's Word Press site, ensuring updates are accurate, timely, and presented clearly.
• Create, submit, and monitor service tickets while keeping clear records and following up to help drive timely issue resolution.
• Serve as a central point of contact between the IT department and internal staff, providing responsive and courteous communication regarding requests and updates.
• Prepare spreadsheets, letters, reports, and other administrative materials using Microsoft Office applications to support departmental operations.
• Assist with scheduling, email correspondence, and general coordination tasks that help the IT team stay organized and effective.
• Handle inbound and outbound communications effectively, directing inquiries appropriately and ensuring staff concerns are addressed promptly.