Partner Success Manager

Overview

As a Partner Success Architect (PSA) at Copado, you will serve as a trusted advisor and strategic enabler for our partner ecosystem. You will play a critical role in ensuring successful solution delivery, driving post-onboarding engagement, and scaling Copado implementation across key partners. PSAs work at the intersection of product, enablement, and services, helping partners build confidence, capability, and customer success with Copado.

• Enable Partner Success:
  Support partners during and after onboarding to ensure they are well-equipped to deliver value using Copado’s platform and methodologies.
• Act as Strategic Advisor:
  Serve as a technical and strategic liaison between Copado and our partners, providing best practices, guidance, and architectural direction across Dev Ops engagements.
• Drive Post-Onboarding Engagement:
  Maintain ongoing relationships with key partners to ensure continued alignment with Copado's roadmap, partner certification progress, and solution adoption.
• Collaborate with Enterprise TAMs and Services:
  Partner closely with Technical Account Managers, Professional Services, and the Product team to ensure a unified experience and delivery consistency.
• Identify and Resolve Delivery Risks:
  Proactively detect potential challenges in partner-led projects and help mitigate risks through guidance, tooling, or engagement with internal teams.
• Bridge Feedback Loops:
  Collect and synthesize feedback from partner implementations and surface insights to product and engineering to influence roadmap and improvements.
• Promote Best Practices:
  Champion Dev Ops maturity within partner organizations through workshops, enablement sessions, and reviews of pipelines, branching strategies, and governance models.

• 10+ years of experience in the Salesforce ecosystem or related cloud technologies
• 5+ years of experience working in Dev Ops, architecture, or partner-facing roles
• Deep understanding of the Salesforce platform and its development lifecycle
• Strong Copado expertise with hands-on experience in implementation and solutioning
• Ability to assess partner capabilities and recommend scalable solutions for customer success
• Strong communication, facilitation, and presentation skills
• Familiarity with agile methodologies and tools (e.g., JIRA, Rally, Azure Dev Ops)
• Ability to travel occasionally for partner enablement and strategic engagements

• Salesforce Knowledge:
  Strong understanding of how Salesforce works — from setup and configuration to development and deployment. (Both admin and dev experience are a plus.)
• Copado
  
  Experience:
  
  Hands-on experience using Copado features like Pipelines, Environments, User Stories, Branching, Compliance Hub, and the Copado CLI.
• Version Control (Git):
  Comfortable using Git tools (like Git Hub, Git Lab, or Bitbucket) and familiar with how to manage code branches, pull requests, and resolve merge conflicts.
• CI/CD Tools:
  Experience using tools like Jenkins, Azure Dev Ops, or Git Hub Actions to automate deployments and testing.
• Scripting:
  Ability to write simple scripts (in Bash, Python, etc.) to automate tasks or work with command-line tools.
• Agile Tools:
  Familiarity with project tracking tools like JIRA, Rally, or Azure Boards to manage user stories and sprints.
• Data Management (Nice to have):
  Some experience with Salesforce data tools like Data Loader, Own Backup, or basic custom scripts for moving data.
• Security & Governance:
  Basic understanding of security, compliance, and how to keep deployment pipelines safe and reliable — especially in enterprise or regulated environments.

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) Plan
• Paid Time Off
• Wellness Perks

Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.