IT Consultant - Desktop Engineering, Automation & CMDB Management

IT Consultant
- Desktop Engineering, Automation & CMDB Management

Date:
Aug 18, 2026

Location:

New Orleans, Louisiana, United States

Company:
Entergy

Job Title:

IT Consultant
- Desktop Engineering, Automation & CMDB Management PS

Job Title:

IT Consultant Work Place Flexibility:
Onsite Legal Entity:
Entergy Services, LLC
*** The preferred location for position is New Orleans, Little Rock, Arkansas and The Woodlands, TX will be considered ***

Job Summary:

The IT Consultant – Desktop Engineering, Automation & CMDB Management provides advanced technical capabilities across Entergy's enterprise workstation environment. This role is responsible for supporting Windows desktop configurations, improving internal PC refresh program policies, designing and governing Group Policy Objects, developing End User Computing automation, and ensuring accuracy across the Service Now CMDB. The consultant partners with Infrastructure, Cybersecurity, and Service Management teams to deliver a secure, reliable, automated, and highly governed endpoint platform supporting the End User Computing team's modernization strategy.

Key Responsibilities:

• Engineer workstation standards, GPOs, security baselines, and configuration policies
• Develop automation solutions using scripting, workflows, and Service Now capabilities
• Manage workstation lifecycle and deployments using Big Fix, Intune, or similar tools
• Maintain CMDB accuracy, CI class governance, reconciliation logic, and relationships
• Troubleshoot complex endpoint and configuration issues
• Support EUC automation initiatives and iterative platform improvements
• Partner with Service Management to improve processes based on CMDB data quality
• Document engineering standards, procedures, and knowledge articles
• Ensure alignment with cybersecurity, compliance, and audit requirements

Minimum Requirements:

Bachelor's degree in IT, Computer Science, Engineering, or related field; or equivalent experience. 5+ years of experience in desktop engineering, endpoint management, automation, or configuration management. Technical

Skills:

Windows desktop engineering, GPO design, Power Shell and automation scripting, Big Fix/Intune/MECM, Service Now CMDB governance, ITIL processes, software deployment pipelines, patch management, Active Directory, identity and device compliance. General Capabilities:
Strong written and verbal communication; ability to lead small work streams; skilled problem solver; collaborates effectively across IT teams; influences operational reliability and workstation platform stability.

Preferred

Certifications:

Microsoft Endpoint Administrator, ITIL Foundation, Service Now Fundamentals or CMDB certification.

Additional Responsibilities:
As a provider of essential services, Entergy employees may be required to work additional hours and support operational needs during storms, outages, emergencies, or special events.

Primary

Location:

Louisiana-New Orleans Louisiana :
New Orleans || Arkansas :
Little Rock || Texas :
Woodlands

Job Function:
Corporate FLSA Status:
Exempt Ind Relocation Option:
Union description/code :
Number of Openings : 1 Req  PS Job Title : IT Consultant

Travel Percentage :

Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.