On-Site Engineer

On-Site Engineer

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently.

In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients.

If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you.

Core Responsibilities

• Serve as the first point of contact for walk-up, phone, and ticketed support requests.
• Support peripherals and printers, including print queues and drivers, docking stations, monitors, and scanners.
• Manage hardware lifecycle: new-hire workstation builds, equipment returns, and repairs or part replacement.
• Administer the Microsoft 365 tenant, including user management, licensing, password resets, and One Drive and SharePoint access.
• Own first-level troubleshooting of published applications delivered through Parallels, escalating with complete diagnostic detail.
• Maintain the building's network, including switches, wireless access points, and basic firewall changes.
• Keep documentation current for IT hardware, deployed software packages, and network configuration.