ServiceNow Platform Engineer - Insurance Smart Apps

Job description:

dxc technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness ai to drive outcomes at a time of exponential change with speed. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, dxc modernizes, secures, and operates some of the world's most complex technology estates.dxc's

insurance software and bps (isb) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative ai-driven solutions. A global market leader in core insurance platforms, isb delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting life & annuity, property & casualty, and specialty insurance markets.

You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.we are seeking an experienced senior servicenow platform engineer to manage, enhance, and optimize the servicenow platform across enterprise environments. This role combines platform administration, engineering, automation, integrations, and operational support to ensure a secure, reliable, scalable, and high-performing servicenow environment.the

ideal candidate brings strong hands-on experience with servicenow platform administration and a solid understanding of servicenow development, java script, integrations, and enterprise it operations. This position will work closely with infrastructure, cloud, security, networking, and application teams to deliver platform capabilities and continuously improve the servicenow ecosystem.approximately 20% of the role will focus on servicenow development and automation, with the remaining focus on platform engineering, administration, reliability, and operational excellence.key

responsibilities administer, maintain, and optimize the servicenow platform across development, test, and production environments.ensure platform availability, stability, security, scalability, and performance through proactive monitoring and administration.plan and execute servicenow upgrades, patches, instance cloning, releases, and environment maintenance.configure and manage servicenow users, groups, roles, access controls, system properties, certificates, and other platform components.administer and support mid servers, integrations, and connectivity between servicenow and enterprise applications.monitor

platform health and performance, troubleshoot complex technical issues, and implement sustainable solutions.partner with infrastructure, cloud, networking, cybersecurity, application, and other technology teams to support enterprise integrations and platform initiatives.support servicenow itsm capabilities and ensure platform configurations align with security, governance, and servicenow best practices.coordinate platform changes, maintenance activities, releases, and disaster recovery processes while minimizing disruption to business operations.develop and maintain technical documentation, architecture standards, operational procedures, troubleshooting guides, and runbooks.design,

develop, test, and maintain servicenow solutions using java script, business rules, client scripts, script includes, ui policies, flow designer, and rest/soap integrations.build automation and reusable solutions that reduce manual effort and improve platform efficiency and reliability.develop and maintain integrations between servicenow and internal or third-party systems using rest apis, soap, mid servers, and other integration technologies.participate in incident, problem, and root cause analysis activities involving the servicenow platform.identify

opportunities to improve platform performance, reliability, automation, security, and user experience.provide technical leadership, mentoring, and guidance on servicenow administration, development, automation, and engineering best practices.required qualifications bachelor's degree in computer science, information technology, engineering, or a related field, or equivalent professional experience.
7+ years of experience in it, software engineering, platform engineering, or a related technology discipline.
3+ years of hands-on experience administering and/or engineering the…