Quality Assurance Manager

Quality Assurance Manager For Facilities Maintenance

The Facility Services Department at Louisiana State University New Orleans, a nationally-ranked research university, is seeking an experienced professional to be our Quality Assurance Manager for Facilities Maintenance.

About Us

• Located on the southern shore of Lake Pontchartrain, only 15 minutes from the French Quarter, LSU New Orleans occupies a 195-acre campus in one of the finest residential areas of the city.
• Ranked Top 50 in the Nation for Social Mobility by U.S. News & World Report.
• The Brookings Institution ranked LSU New Orleans third in the nation for providing equal access to higher education for students from all income levels.
• For years, LSU New Orleans has appeared on U.S. News & World Report's least debt list (schools whose graduates have the least amount of debt) among national universities.

Job Summary

The Quality Assurance Manager for Facilities Maintenance is responsible for overseeing and evaluating the performance of maintenance staff engaged in general building repairs and upkeep. This position ensures that all maintenance activities are performed safely, efficiently, and in accordance with established standards of quality and appearance. The manager leads preventive maintenance planning, conducts inspections, supports staff with technical expertise, and performs hands-on maintenance tasks as needed to ensure the functional integrity and presentation of facilities.

Responsibilities

Quality Oversight and Standards Enforcement - 30%

• Monitor and evaluate the quality of building maintenance work performed by maintenance staff.
• Conduct site inspections, review work orders, and ensure repairs meet safety, durability, and aesthetic standards.
• Identify areas for improvement and implement corrective actions where necessary.

Staff Supervision and Development - 25%

• Assign and oversee maintenance work, ensuring proper task distribution and adherence to schedules.
• Train and mentor staff in techniques and procedures to promote consistent, high-quality work.
• Reinforce safety practices and departmental protocols in all activities.

Technical Support and Overflow Task Management - 15%

• Serve as a working manager by providing hands-on assistance with complex, urgent, or overflow repair and maintenance tasks.
• Offer guidance and support in areas such as carpentry, painting, minor plumbing, and mechanical systems maintenance.

Preventive Maintenance Planning - 10%

• Develop, implement, and monitor preventive maintenance schedules for facilities and equipment to extend service life and prevent breakdowns.
• Coordinate periodic inspections and follow-up repairs.

Work Order and Documentation Management - 10%

• Track and review maintenance requests and work orders for timeliness, accuracy, and quality.
• Maintain documentation of repairs, inspections, preventive maintenance, and supply usage.
• Use data to identify patterns and proactively address recurring issues.

Interdepartmental Coordination - 5%

• Work closely with other facility and operations teams (e.g., custodial, HVAC, electrical) and outside vendors to coordinate joint tasks or special projects.
• Ensure alignment of work efforts and service standards.

Compliance and Safety Monitoring - 5%

• Ensure all maintenance work complies with applicable building codes, safety standards, and organizational policies.
• Conduct safety checks, enforce use of personal protective equipment (PPE), and participate in accident prevention efforts.

Required Qualifications

• Broad knowledge of general facility maintenance including carpentry, painting, plumbing, and light mechanical systems.
• Experience supervising or leading skilled trades or maintenance personnel.
• Strong understanding of quality control principles and facility upkeep standards.
• Excellent organizational, communication, and problem-solving skills.
• Familiarity with maintenance work order systems and preventive maintenance planning.
• Commitment to safety and continuous improvement.

Desired Qualifications

• Bachelor's Degree in Construction Management or similar.

Excellent Employee Benefits Package

We offer affordable health, dental, and vision insurances; retirement plans; generous leave and holidays; and more.

LSU New Orleans is an equal opportunity employer.

LSU New Orleans participates in Louisiana's State As a Model Employer plan and invites qualified individuals with disabilities to apply.