Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time New Philadelphia, OH, US

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Customer Service Representative with Heritage Cooperative,

PREFERRED QUALIFICATIONS

Valid Driver License, with acceptable driving record

High School Diploma or equivalent

Previous industry experience

ESSENTIAL JOB FUNCTIONS

Serve as a positive representation of Heritage Cooperative’s Core Values

• Provide Superior Customer Service
• Highest Standards of Integrity and Trust
• Being a Good Partner

Receive inbound phone calls from customers to place orders for energy products or inquire about pricing of energy products.

Accurately complete order entry into IRely computer program, verifying the customer name, address, phone number and directions to their location.

Resolve customer complaints via phone by listening to customers concerns and addressing concerns or forwarding the call to the appropriate member of management.

Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.

Use telephones to reach out to customers and notify them of current order status.

Greet customers warmly and professional standard greeting.

Take payment information while placing customers order and then appropriately discarding documentation of payment information.

Correctly enter new customer information into the IRely program.

Maintain customer information in IRely database such as updating customer addresses, phone number and directions as necessary.

Respond to customer voicemails and emails within a designated timeframe set by the customer service supervisor.

Answer all questions accurately and if unable to answer the question forward the call to appropriate member of management.

Attempt to persuade customer to reconsider cancellation of products or services. Escalate the call to management if necessary, before hanging up with the customer.

Inform customer of deals and promotions.

Work with customer service manager to ensure proper customer service is being delivered.

Other duties as assigned by supervisor

• Medical, Dental, and Vision Insurance
• Company Paid Life and AD&D Insurance
• Company Paid Short-Term and Long-Term Disability

The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative’s employees to perform their job duties may result in discipline up to and including termination.