Residential Specialist; DV Shelter

Residential Specialist (DV Shelter) - Full Time and Part Time

Job Category:
Paraprofessional Clinical

Requisition Number: RESID
008619

Posted:
May 15, 2026

Work Schedule:

Full‑Time afternoon shifts 12 pm‑8 pm and Part‑Time midnight shifts 12 am‑8 am

Domestic Violence Shelter, 2123 East High Street, New Philadelphia, OH 44663, USA

The role involves supervising clients’ activities and providing crisis intervention in a domestic violence shelter. The occupant must be available to clients during shift hours, sensitive and observant, and maintain accurate logs for other staff.

• Complete required paperwork: client logs, crisis sheets, intake forms, discharge forms and ensure accuracy.
• Answer the crisis line, assess callers for admission or referral to appropriate agencies.
• Respond to the business line and forward messages to staff or relevant departments.
• Attend agency meetings and provide input as assigned.
• Supervise clients and assist with shelter cleaning.
• Maintain a 24‑hour coverage schedule for the shelter.
• Promote efficient use of agency resources.
• Follow the Policies and Procedures of Harbor House, Inc.
• Maintain confidentiality of client information.
• Be knowledgeable about client rights, ADA and related procedures.
• Provide emotional support, safety planning, and active listening to residents.
• Use Hispanic interpreters and the Sorensen system for the deaf population when necessary.
• Deliver linkage and referral services; teach daily living skills; advocate for residents.
• Handle crisis situations calmly, calling the Residential Manager, Case Manager, Counselor, 911, or authorities as needed.
• Interact professionally with staff and residents.
• Model positive staff‑client interactions and conflict resolution.
• Maintain professional boundaries.
• Respect cultural and socioeconomic differences of the shelter population.
• Transport clients to appointments using company or personal vehicle.
• Maintain reliable attendance.
• Participate in planning and implementing shelter events or special projects.
• Complete additional duties as assigned by supervisor.
• Attend required trainings in trauma‑informed care, LGBTQ population, victim advocacy, legal advocacy, ADA, ethics, cultural diversity, Hispanic population, and other topics.
• Assist clients with filing for a protection order and using the VINE system.
• Track and log outcomes data in the electronic record.
• Manage and monitor home security systems to ensure victim safety.

• Move or transport up to 20 pounds.
• Ascend and descend stairs for client checks.
• Monitor the household and supervise activities beyond crisis intervention.
• Remain alert to potential emergencies such as abuser arrival or client distress.

High School Diploma, or Associate’s Degree, or enrollment in college majoring in sociology, psychology, criminal justice, or a related field, or equivalent work/life experience. Valid Ohio Driver’s License with a clean driving record required.

• Free CEU trainings
• Competitive medical benefits with low‑cost monthly premiums for employees or employees with dependents
• 10 paid holidays (some exchangeable)
• Flexible work schedules to support work/life balance
• Career‑development opportunities ranging from intern to hire, various job roles, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Free licensure supervision
• Recognition and rewards

We are an equal opportunity employer. Applicants are notified of their rights pursuant to federal employment laws.