Senior Sensory Scientist, Client Partnerships; Program Manager

The Senior Sensory Scientist, Client Partnerships (Program Manager) is responsible for the overall leadership, management, and successful execution of a Managed Sensory Partnership (MSP) program. Serving as the primary client contact, this role develops and maintains strong client relationships, provides strategic guidance, and ensures resources are effectively aligned to meet program objectives. The Program Manager leads onsite Sensory Spectrum teams, oversees program operations, and ensures all activities are executed in accordance with Sensory Spectrum's quality standards, timelines, and client expectations.

This role also manages external consulting clients, leading project planning, execution, reporting, and business development activities, including proposal and pricing development.

Successful candidates are strategic thinkers, experienced client managers, and proven people leaders with strong expertise in sensory and consumer research methodologies.

Job Location Options
New Providence, NJ
Kannapolis, NC
Plano,TX
Up to 25% travel (approximately 1 trip per month; may flex based on work location)

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements

MSP Client Manager

• Serveas the primary Client Manager for a Managed Sensory Partnership contract.
• Develop and maintain trusted client relationships through proactive communication and strategic partnership.
• Provide thought leadership and recommendations that enhance client programs and business outcomes.
• Lead program planning, development, and execution to ensure successful delivery of objectives.
• Monitor program performance and identify opportunities for continuous improvement.

Manage client embedded Sensory Teams in 2 locations;

• Lead,coach, mentor, and develop Sensory Spectrum team members.
• Fostera collaborative, inclusive, and high-performing team environment.
• Promote open communication, accountability, and alignment with company values and objectives.
• Provide technical guidance
• Ensure quality, efficiency, and adherence to timelines.

Research & Consulting

• Design,plan, and execute sensory, consumer, and product research studies;developing proposals, project scopes & price quotations based on recommend research plan.
• Translate client objectives into actionable research plans and recommendations.
• Utilize sensory science methodologies, including descriptive analysis,discrimination testing, consumer research, quality assessment, and advanced research techniques.
• Analyzedata, interpret results, and deliver clear, actionable insights toclients.
• Monitor project schedules and ensure timely delivery of all client commitments.
• Coordinate among internal teams and cross-functional partners to achieve projectgoals.
• Provide information required for accurate and timely client billing.
• Maintain compliance with established company processes, quality standards, and best practices.
• Perform other duties as assigned.

POSITION QUALIFICATIONS

Essential Skills and Experience

Technical Expertise

• Strong knowledge of sensory evaluation methodologies and best practices.
• Experience developing and applying sensory lexicons across multiple product categories.
• Familiarity with advanced research methodologies, including experimental design, consumer qualitative and quantitative research, and statistical analysis.

Leadership& Professional Skills

• Strong client relationship management and consulting skills.
• Excellent verbal, written, presentation, and facilitation skills.
• Proven abilityto lead, motivate, and develop high-performing…