Case Manager​/Social Worker I​/II - Assessment

Child Protective Services Case Manager

This position is responsible for providing child protective services through the intake and initial assessment process for children and families referred to the child welfare system. Duties include assessing reports of alleged child abuse and neglect, conducting safety and family assessments, evaluating risk, completing forensic and family interviews, providing crisis intervention, engaging families, coordinating with law enforcement and community partners, and determining the need for ongoing services or case closure.

The position works with children, parents, caregivers, collateral contacts, and service providers to ensure child safety while making timely, objective, and well-documented decisions in accordance with Wisconsin statutes, administrative codes, and agency policy.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

• Works to engage clients, families, natural supports, and relevant community partners (e.g. schools, courts, healthcare providers) in collaborative problem-solving and service planning.
• Conducts timely assessments of client needs, including crisis evaluations, and develops goal-oriented, time-limited-service plans. Engages community resources as needed.
• Supports safety and stability of vulnerable populations by working to protect children, elderly, and at-risk adults, preserve family units, and prevent unnecessary out-of-home placements.
• Advises consumers when services are either not available or inappropriate.
• Explains the consequences of non-compliance with court orders to clients who are involuntarily referred, monitors client utilization of services, and informs the court of consumer's adherence to court orders.
• Coordinates access to services, monitors service delivery and client progress, and terminates services when goals are attained.
• Coordinates services and educates consumers on navigating community resources, avoiding duplication of effort, and ensuring effective use of available resources.
• Maintains comprehensive case records, prepares documentation, and completes required assessments and reports.
• Develops and maintains professional knowledge and skills to enhance the programs and services provided.
• May facilitate treatment and/or other related, indicated services with groups of clients.
• May provide community outreach and education to promote public awareness of available services and support systems.
• May work across supervision areas within Health and Human Services as needed.
• Other duties as assigned.

This section details the essential competencies required to perform the job effectively, including a mix of technical knowledge, practical skills, and personal attributes.

• Familiarity with federal, state, and local laws, regulations, policies, and Wisconsin Statutes applicable to delivery of social services.
• Knowledge of community resources, alternative care options, public services, and social programs available to individuals and families.
• Knowledge of human development and behavior, family and group dynamics, and mental, physical and social dysfunctions.
• Ability to provide effective and respectful services to individuals from diverse backgrounds, including demonstrating cultural awareness and sensitivity to the needs of diverse populations.
• Ability to effectively engage, support, and assist individuals experiencing stressful, emotional, or crisis situations.
• Knowledge of social work principles, case management practices, interviewing techniques, and supportive counseling methods.
• Strong written and verbal communication skills, including the ability to prepare accurate, clear, concise reports, correspondence, case notes, and other documentation.
• Ability to establish and maintain effective working relationships with clients, families, coworkers, community partners, and the general public.
• Technical proficiency in the use of relevant software applications, databases, standard office equipment, and other technology tools necessary to perform the duties of the position.
• Ability to understand and effectively carry out verbal and written instructions.
• Ability to apply ethical judgment and maintain confidentiality regarding case files, reports, and conversations in accordance with open records laws and applicable state and federal laws, regulations, and professional standards.
• Strong organizational and time management skills, including the ability to prioritize work, meet deadlines, adapt to changing priorities, and perform detailed work accurately with minimal supervision.

This section outlines the communication abilities necessary for effective performance. These skills reflect the need to interact with the public, colleagues, and other stakeholders in a clear, professional, and effective manner.

• Ability to communicate effectively in English, both verbally and in…