Concierge Skilled Nursing

Job Summary
Join our dedicated healthcare team as a Concierge Skilled Nursing professional, where your warm personality and organizational expertise will serve as the welcoming face of our facility. In this vital role, you will manage front desk operations, coordinate patient and visitor needs, and support administrative functions to ensure seamless daily operations. Your proactive approach and excellent communication skills will help create a positive environment for patients, staff, and visitors alike.

This paid position offers an exciting opportunity to contribute to compassionate care while honing your administrative and customer service skills in a dynamic healthcare setting.

Responsibilities

• Greet patients, visitors, and staff with professionalism and friendliness, creating a welcoming atmosphere.

• Manage multi-line phone systems to handle inquiries efficiently, directing calls appropriately.

• Maintain accurate scheduling by managing calendars and appointment bookings for nursing staff and other departments.

• Perform clerical duties including data entry, filing, proofreading, and updating patient records with precision.

• Support office management tasks such as organizing files, handling correspondence, and maintaining office supplies.

• Utilize computer skills including Microsoft Office Suite (Word, Excel), Google Workspace, and Quick Books for documentation and bookkeeping purposes.

• Provide exceptional customer support by addressing questions promptly, practicing proper phone etiquette, and ensuring patient confidentiality.

Requirements

• Prior experience in office management or administrative roles within healthcare or related fields is highly preferred.

• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.

• Excellent communication skills; bilingual abilities are a plus to serve diverse populations effectively.

• Proficiency in computer literacy including typing speed, data entry accuracy, and familiarity with Microsoft Office programs.

• Experience with front desk operations, multi-line phone systems, and clerical tasks such as filing and proofreading.

• Knowledge of office management tools like Google Workspace and Quick Books is desirable for bookkeeping and recordkeeping tasks.

• Demonstrated customer service expertise with professional phone etiquette and personal assistant experience preferred. Join us in delivering outstanding service while supporting the well-being of those who rely on our care!

• Employment is contingent upon successful completion of a Florida AHCA Level 2 background screening in accordance with state regulations.