Member Advisor

General Summary

Serves as a Member Advisor in the Credit Union branch setting while delivering a seamless digital and in-person member experience. The primary responsibility is to provide excellent service by demonstrating the principals of South Point Financial Credit Union and adhering to the vision of “

• Our Purpose is our Passion.
• We Champion Fearless Grit.
• It’s not about me, it’s about we.

Casual / Seasonal

M-F TBD / Rotating Saturday’s

Serves as a Member Advisor in the Credit Union branch setting while delivering a seamless digital and in-person member experience. The primary responsibility is to provide excellent service by demonstrating the principals of South Point Financial Credit Union and adhering to the vision of “Empowering People to Enhance Lives”. This position must also support and embody the core values of South Point:

• Our Purpose is our Passion.
• We Champion Fearless Grit.
• It’s not about me, it’s about we.

The Member Advisor is responsible for assisting members with their financial well-being through needs based sales and digital banking education. This includes uncovering and offering products and services that meet the immediate and future needs of our members, supporting adoption of online banking, mobile banking, digital payments, and self-service tools, and developing meaningful relationships through referrals and external outreach. Accountable to cross-sell Credit Union products and services related to daily transactions, new accounts and consumer loans.

Friendly, professional and personal service toward all South Point Financial Credit Union members is mandatory.

• Greeting and welcoming current and non-members into the branch, as well as our drive thru areas.
• Create long lasting relationships through building trust and understanding with our members.
• Strive to improve the member experience through each interaction, to give back to our members and our communities and to help our members and team mates to be successful.
• Adhere to and uphold the Credit Union’s core vision and mission in supporting the organizations efforts in promoting a culture of doing the right things, for the right reasons.
• Review financial data and member credit files and recommend consumer loan and credit solutions that are available to the member.
• Advise on products and services to meet members’ needs that are offered by the Credit Union.
• Open new accounts, perform account inquiries and transactions, create instant issue debit cards, and assist members with loan inquiries, online banking, mobile banking, digital wallets, remote deposit capture, and other digital service and referral opportunities.
• Work with members on budgeting and financial goals to ensure financial success and seek opportunities to improve the member experience by demonstrating efficient and effective ways to complete banking needs through both branch and digital channels.
• Educate and guide members on digital tools and self-service options, including enrollment, troubleshooting basic access issues, and promoting secure usage of online and mobile banking features.
• Resolve member issues, questions and complaints. Research, investigate, and document member problems or complaints and/or direct these matters through proper channels to ensure follow-up to achieve member satisfaction.
• Abide by all Bank Secrecy Act responsibilities for this job role.
• Perform other duties as assigned.

• Excellent communication and customer service skills and display a professional image, with a demonstrated ability to build open and honest relationships across in-person, phone, and digital interactions.
• Professional, well-developed interpersonal skills essential for serving members and projecting a positive image as a representative of the Credit Union.
• Highly organized, self-motivated and self-managed, including setting personal goals.
• Excellent analytical and decision making skills, attention to detail, accuracy and thoroughness.
• Able to work under pressure, to process multiple tasks concurrently with a high degree of accuracy, and able to interact and maintain a positive attitude under challenging circumstances.
• Dem…