Inside Sales Representative

Job Summary

RVI Inside Sales Representative will be the interface between RVI clients, account executives and operations to ensure sales orders are entered, processed and invoiced correctly, meeting customer delivery and expectations.

Medical, Dental & Vision Insurance; HSA/FSA options, Accident & Critical Illness Insurance;
Short & Long Term Disability; 401(k) with Employer Match;
Term Life Insurance;
Employee Assistance Program;
Employee of the Month & Year; RITALKA University;
Employee Luncheons;
Community Volunteering.

Salary in accordance with applicable experience, ranging from $54,000 to $64,000 per year.

• Act as main contact for general RMA email and respond/distribute accordingly.
• Communicate with client for orders and lead times by telephone or email.
• Send out RMA information to clients per inquiries.
• Create all Sales Orders in Global Shop.
• Create New Customers and New Part Numbers in Global Shop.
• Communicate with Account Executives and clients to ensure orders are received and entered with all necessary information.
• Interface with Production Planning to ensure requested delivery dates can be met.
• Provide tracking information for shipped orders per client request.
• Change Sales Order based on new client information (e.g., quantities).
• Navigate Global Shop to research Order History and Sales Analysis to assist clients, Production Planning and Sales.
• Ensure customer communication is copied into customer file.
• Pull Failure Analysis data per client request in absence of Account Executive.
• Perform marketing related activities in support of sales.
• Perform administrative duties as needed by the sales department.
• Flex to other departments as needed.

• Fully computer literate (Microsoft Office, Excel, Outlook, Word, custom databases).
• Ability to respond within short timelines of requested information.
• Excellent oral and written communication skills.
• Organized, self-disciplined and professional in all forms of interaction.
• High degree of attention to detail.
• Prior experience in manufacturing preferred.

We are an equal‑opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.