Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support account receivables activities for a long-term contract opportunity based in New York, New York. This position focuses on managing delinquent commercial accounts, resolving billing-related issues, and helping maintain accurate customer balances through careful follow-up and analysis. The ideal candidate brings strong communication skills, sound judgment, and the ability to work across teams while maintaining a detail-oriented and customer-focused approach.

Responsibilities:

• Monitor overdue accounts and take appropriate next steps to escalate unresolved balances to external collection partners or legal channels in accordance with company guidelines.
• Review customer account activity to address pricing discrepancies and prepare credit memo documentation that supports accurate account reconciliation.
• Analyze aging reports to identify and clear minor outstanding balances while ensuring account records remain current and accurate.
• Prepare and deliver recurring account status updates and monthly reporting for management review.
• Verify that call and account documentation is complete and accurate so items can be finalized and released for billing.
• Coordinate the release of maintenance and repair invoices requiring special handling and ensure they are processed correctly.
• Communicate with customers and internal teams to resolve payment issues, research deductions, and support timely collection efforts.