Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable activities and help maintain accurate customer account balances for a Long-term Contract position in New York, New York. This role focuses on resolving past-due accounts, coordinating billing-related updates, and producing reliable reporting for leadership. The ideal candidate brings strong commercial collections experience, sound judgment, and the ability to communicate effectively with both customers and internal teams.

Responsibilities include monitoring overdue accounts, contacting customers regarding outstanding balances, and escalating seriously delinquent accounts to outside collection partners or legal channels in line with company guidelines. Additionally, the role involves evaluating pricing-related issues, preparing credit memo requests, examining aging data, preparing recurring account status updates, verifying customer call documentation, reviewing maintenance and repair invoices, and working closely with internal departments and field personnel to resolve account questions and improve collection outcomes.