Service Specialist, Administrative​/Clerical

It's fun to work at a company where people truly believe in what they are doing!

Job Description:
We are seeking a professional and customer service focused Service Specialist to join the Epiq team at our law firm client's downtown office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities we invite you to apply to join our dynamic team.

Essential Job Responsibilities

Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
Copy Services includes accurately producing copy, print and scan projects per written instructions

Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Work closely with the client's staff to assist with front office
• Answer incoming telephone calls and forward to the appropriate person
• Take accurate and complete messages for those who are unavailable
• Promptly greet and announce visitors in a friendly and business-like manner
• Maintain a neat and organized reception desk and front lobby area
• Order and stock supplies as needed
• Process billing invoices
• Perform other administrative duties as requested

Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies.

• Provide elevated concierge style hospitality services
• Set-up meeting rooms as specified
• Perform walk through of floor(s) to inspect and ensure that all conference rooms and kitchens are clean, and stocked with supplies
• Clean pantry and kitchen as needed
• Provide support for miscellaneous requests and flex services
• Utilize various software and event planning programs to meet tasks

Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• High School Diploma, Associate Degree preferred
• 1+ work experience in a customer services field
• 1+ work experience in a legal environment providing Front Desk, Copy and Mail Services
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to handle client complaints with professionalism, patience, and diplomacy
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Working knowledge of MS Word, Excel and Outlook

The Compensation range for this role is 17.25 to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.