Rooms Division Coordinator

Rooms Division Coordinator

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Rooms Division Manager

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position.

As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Rooms Division Coordinator serves as a central support figure within the Rooms Division, working closely with the Rooms Division Manager to ensure flawless service delivery, operational consistency, and adherence to health, safety, and sanitation protocols.
• Champion the Princess Medallion Class experience, support day-to-day functions with precision, and contribute to an elevated onboard environment that reflects our commitment to Service Excellence,
• Actively support the implementation of Medallion Class technologies to elevate service touchpoints for guests and crew.
• Ensure operational consistency across assigned areas, identifying and promptly addressing any service shortfalls.
• Engage with guests and teammates professionally, providing timely and personalized support that reflects Service Excellence values
• Facilitate effective resolution of guest concerns, ensuring appropriate follow-up and communication.
• Provide high-quality administrative support including preparation and distribution of internal documents, communication materials, and reports.
• Maintain up-to-date records of departmental trainings, inspections, and compliance documentation across various systems (e.g., ERO, MLC Hours of Rest, Overtime reports).
• Monitor and ensure the timely fulfillment of all guest service requests, including Ocean Now orders.
• Coordinate onboarding logistics for new team members, ensuring issuance of OCEAN devices and system updates.
• Log and follow up on technical maintenance requests in a timely and accurate manner.
• Manage the secure collection, issuance, and documentation of Stateroom Steward master keys in accordance with protocol.
• Assist Rooms Division leadership in tracking and controlling operational expenditures.
• Collaborate with the onboard Hotel Storekeeper to ensure essential inventory items are stocked and available to support daily operations.

Skills, Knowledge & Expertise

• Minimum 2-year's experience in hospitality operations or administrative coordination, ideally in a cruise or large hotel setting.
• Strong organizational and multitasking abilities, with a high level of attention to detail.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Comfortable using email and other digital communication tools in a professional environment.
  Strong general IT literacy with the ability to learn and navigate company systems and software efficiently.
• Ability to work under pressure in a fast-paced, multicultural environment.
• Must meet maritime medical, safety, and legal compliance requirements for shipboard employment.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. Excellent verbal and written…