Workplace Lead

Position: Workplace Experience Lead
Join Shop My - Powering the Future of Digital Marketing

Shop My is revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale.

Shop My enables brands to launch and scale high-impact, performance-driven creator programs, while empowering the most influential creators to monetize their influence and partner directly with the brands they love. Through this operating system, Shop My powers consumers to discover and buy the world's best products through premium brands, culture-driving taste makers, and authentic human curation.

Shop My recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. If you're excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we'd love to meet you.

About The Role:

We are opening our NYC headquarters and are looking for an experienced, highly organized Workplace Experience Lead to build and maintain a welcoming, high-performing office environment for our growing team.

This is a foundational role that will shape the in-office experience for employees, visitors, and partners. You will own the day-to-day operations of the office - from facilities coordination and vendor management to employee experience and event management. You'll partner closely with People and Workplace Technology to ensure the office runs smoothly, efficiently, and in a way that reflects Shop My's culture and brand.

This role is ideal for someone who thrives in fast-paced, high-growth environments and takes pride in creating exceptional in-person experiences.

Your Impact to The Role:

• Own daily office operations for our NYC HQ, ensuring a seamless, welcoming, and organized environment
• Own the overall in-person employee experience strategy, serving as the primary driver of how Shop My shows up as a physical workplace
• Manage office vendors (cleaning, maintenance, security, supplies, catering, etc.) and serve as the primary point of contact
• Oversee stocking and organization of the kitchen, common areas, and office supplies
• Coordinate badge access, security protocols, and visitor check-in processes in partnership with Workplace Technology
• Welcome guests, candidates, and partners, ensuring a best-in-class in-office experience
• Support onboarding logistics for new hires (workspace setup, supplies, coordination with IT for equipment and access)
• Partner with People to support internal events, team gatherings, and company-wide moments
• Manage mail, deliveries, and shipping logistics
• Manage all office related communications - in partnership with People
• Manage receptionist and any other workplace experience hires
• Monitor office budget and track vendor invoices/expenses
• Proactively identify and implement improvements to enhance the office experience
• Help reinforce a culture of collaboration, energy, and hospitality within the physical workspace

You Are Energized By:

• Creating thoughtful, welcoming environments where people can do their best work
• Being the go-to person who keeps things organized and running smoothly
• Building operational systems from the ground up
• Anticipating needs before they arise
• Working cross-functionally with People, Technology, and Leadership
• Contributing to a high-growth, fast-moving startup environment
• Bringing structure, polish, and warmth to in-person experiences

What We Are Looking For:

• 5+ years of experience in office management, workplace operations, hospitality, or similar roles
• Experience supporting a fast-growing startup or high-growth environment preferred
• Strong organizational skills and exceptional attention to detail
• Someone who is energized by planning and running events
• Proactive, resourceful, and solution-oriented mindset
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities and vendors simultaneously
• Must be based in NYC and available to be on-site full time at our NYC headquarters
• High level of professionalism and discretion

Bonus Points:

• Experience helping launch or relocate an office
• Experience managing office budgets
• Familiarity with access control systems and workplace tools
• Background in hospitality or event coordination
• Experience working within fashion, beauty, media, creator economy, or premium brand environments
• Passion for fostering strong company culture through physical spaces
• People management experience

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$90,000-$140,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. Shop My is flexible pending candidate's experience and how…