Business Program Manager Project Intern; GBS SMB BS​/MS

Position: Business Program Manager Project Intern (GBS SMB) - 2026 Start (BS/MS)
Responsibilities

Tik Tok's SMB (Small & Medium Business) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. As a Business Program Manager Intern, you will support the Americas team in helping SMBs grow on Tik Tok. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience.

You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. This internship offers a unique opportunity to engage in impactful, cross-functional projects that provide a glimpse into professional real-world experience. You will collaborate with teams across Sales, Marketing, Operations, and Product to drive initiatives that improve how we support advertisers in the Americas region.

Key Responsibilities You will act as a coordinator and support lead for key operational programs. Your core responsibilities will include:
Program Coordination - Cross-Functional Support:
Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals.

- Workflow Optimization:
Own small internal projects to improve team workflows, tooling efficiency, and client experience.

- Onboarding:
Assist with the onboarding process and early-stage support for new Tik Tok Shop advertisers. Insights & Enablement - Reporting:
Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards.

- Localization:
Help localize and adapt playbooks, narratives, and product materials for the Americas market context.

- Documentation:
Maintain business requirements documentation (BRD) and support internal communication channels.

Qualifications

Minimum Qualifications:

- Currently enrolled in a Bachelor's or Master's degree (Business, Marketing, Communications, Information Systems, or related).

- Strong written and verbal communication skills.

- Detail-oriented, organized, and proactive in execution.

- Interest in digital advertising, e-commerce, and SMB growth.

- Ability to work in a fast-paced, cross-functional environment.

- Prior internship or project experience in operations, program management, or consulting.

Preferred Qualifications:

- Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software.

- Comfortable working with data and building simple dashboards (Excel/Sheets, SQL is a plus).

- Basic understanding of project management methodologies.

Job Information

[For Pay Transparency]Compensation Description (Hourly) - Campus Intern

The hourly rate range for this position in the selected city is $30- $30.

Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About Tik Tok

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge…