Senior Associate, Product Management - Portal UX & Travel Wallet

Senior Associate, Product Management - Portal UX & Travel Wallet

Capital One Travel (COT) is a challenger to established legacy credit card travel franchises. In just 3 years, COT has emerged as the 3rd largest credit card travel franchise in the US. COT has a mandate to move fast and pursue big-ambitious goals. This role falls under the broader 'Customer Segments' organization which is responsible for setting a clear vision, ensuring a connected customer experience, and driving growth across our customer segments- both Consumer and Business.

This role is centered on growth, focused on
1) Improving the overall user experience of the 'Travel Wallet' which includes in-portal currencies such as Rewards miles, Travel Credits,
2) Expanding and improving the overall UX and usage of Travel Offers, which includes both Capital One funded as well as 3rd party funded Travel Offers (e.g. Destination Marketing Organizations 'DMOs.') throughout the Portal and
3) Supporting Portal enhancements that improve the overall customer experience on COT.

This person will

* Conduct Research and Discovery to understand customer behavior and needs as it relates to Rewards, Travel Credits, and Offers (i.e. Travel Wallet.)

* Own the Travel Wallet Strategy and product roadmap

* Oversee development and execution of new products, features and UX enhancements

* They will work closely with growth, marketing, commercial, engineering and operations teams to drive sustainable, product-led growth.

Product Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

In this role, you'll learn the essentials of being a product manager, and we'll invest in you to grow in four key areas:

* Human Centered

* You'll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

* You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

* Business Focused

* Demonstrating a growth mindset, you'll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

* You'll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

* Technology Driven

* You'll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology

* You'll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

* You'll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

* Transformational Leadership

* By actively participating in horizontal forums, you'll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

* You'll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team's results and becoming a product matter expert

We want you if you are:

* Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new…