Senior Business Analyst

ABOUT THE NATIONAL HOCKEY LEAGUEFounded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world and is one of the major professional sports leagues in the United States and Canada.

With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey. At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone.

WHAT WE EXPECT OF YOU

SUMMARY
This individual will support Project Managers on various League initiatives to solve the business needs of the NHL, as well as provide day-to-day user support for existing applications, assist with user training, and ensure proper system controls and adherence to internal policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist Project/Product Manager in project planning, determining critical path, updating timelines, and overall application maintenance
• Develop business cases to support projects and programs, including identifying stakeholders, defining scope, opportunities, proposed solutions, benefits and risks.
• Collaborate with internal and external customers to gather and analyze business requirements through interviews, evaluation of processes/workflows, and use case analysis; translate business requirements into functional system requirements.
• Document meeting minutes and ensure that follow-up items and next steps are clearly defined and communicated.
• Critically evaluate information from business users and stakeholders to develop a keen understanding of the essential business needs and processes and serve as Subject Matter Expert.
• Develop project documentation, including requirements documentation, and "As Is" and "To Be" process flows.
• Take input from the project teams and appropriately and accurately apply comments/feedback.
• Support the evaluation of potential third-party solutions and development initiatives based on user requirements.
• Continuously review project progress to identify, document, and escalate potential obstacles.
• Design test scripts based on use cases; conduct QA testing, document results.
• Support User Acceptance Testing: identify issues, ensure issues are reported appropriately.
• Support the development of data migration strategies, create data mapping documentation, and data conversion program test plans.
• Work with Project Managers to identify needs for change management and how to get faster user adoption.
• Provide direction to business analysts on the team.
• Provide 2nd tier user support for applications; serve as back up to NHL Service Desk with day-to-day user inquiries and issues on application functionality and system interfaces, including training and creating documentation as necessary

QUALIFICATIONS
Knowledge Areas/Experience

Required

• 6+ years of professional post-graduate experience
• Proficient with Visio or other workflow/process mapping tools
• Understanding of the importance of strategic thinking beyond a specific project
• Proficient with Microsoft PowerPoint, Excel, and Word

Preferred

• Proficient with Microsoft Project a plus
• Experience with SQL queries, relational databases, and APIs preferred

Education/Certifications

• Bachelor's degree from 4-year university preferred

Required Skills

• Capable of working with minimal supervision; proficient and able to handle multiple projects, managing toward deadlines and deliverables
• Able to work under pressure and tight deadlines while still ensuring a high-quality work product
• Highly organized with strong follow-through and a keen attention to detail
• Strong analytical skills with demonstrated ability to think critically and develop creative solutions to complex business issues
• Excellent written and verbal communication skills, with the ability to effectively communicate with all levels of stakeholders across the organization and across technical and non-technical disciplines
• Ability and willingness to take initiative and work collaboratively with internal and external parties
• Customer service-oriented mindset

CORE COMPETENCIES
These core competencies…